sales support officer

5 days ago

Makati City, National Capital Region, Philippines Business Process Outsourcing International, Inc. Full time ₱900,000 - ₱1,200,000 per year

About the RoleWe are looking for a dynamic and client-focused (SALES SUPPORT OFFICER Client Relations & Business Development) to manage and renew Non-Strategic Accounts while driving growth opportunities in the B2B space. The role involves handling client relationships, renewals, process compliance, and collaborating with cross-functional teams to deliver excellent service.

Key Responsibilities

Client & Account Management

  • Pre-qualify and convert inbound calls/clients into leads
  • Manage renewal communications and client meetings for Non-Strategic Accounts
  • Handle client escalations and collaborate with operations to address concerns
  • Respond to RFIs and accreditations
  • Prepare renewal contracts and ensure smooth processing with all stakeholders
  • Attend and represent the company at industry/networking events

Reports & Compliance

  • Prepare monthly renewal reports and maintain updated records in CRM/Project Registry
  • Ensure contracts and supporting documents are properly filed, notarized, and shared with clients and legal teams
  • Liaise with Corporate Finance and other departments (BTG, Ops, Admin, HR, IT) for required certifications or RFI/RFP submissions

Leadership & Development

  • Participate in training and company activities
  • Identify process improvement opportunities
  • Perform other related tasks as assigned

Qualifications

  • Graduate of any 4-year Business course
  • 3–7 years of experience in Sales, B2B Solution Selling, Business Development, or Marketing (preferably in BPO or Professional Services)
  • Strong background in client management, renewals, and B2B sales/services
  • Excellent communication, negotiation, and stakeholder management skills
  • Highly organized with strong attention to detail
  • Proficient in MS Office; CRM experience is an advantage

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