Contact Center Specialist

3 days ago

Taguig, National Capital Region, Philippines IT Managers Inc. Full time ₱250,000 - ₱500,000 per year
  • Provide timely and effective front-line support via phone, email, and online ticketing systems.
  • Address and resolve associate inquiries on payroll, benefits, and HR-related topics with
  • professionalism. Assist in the administration of group benefits programs such as health, dental,
  • vision, life insurance, HSAs, and FSAs. Handle benefit-related tasks such as enrollments, qualifying
  • life events, and beneficiary updates. Accurately document all inquiries, issues, and resolutions in
  • associate records and internal systems. Collaborate with internal departments and escalate
  • unresolved matters to Benefit Administrators when necessary. Advise employees on company
  • benefits programs and ensure policy clarity and compliance. Stay up to date on HR procedures,
  • company policies, and benefit offerings to provide accurate information. Manage inquiries with
  • sensitivity, confidentiality, and a problem-solving mindset. Go above and beyond in delivering
  • customer service that fosters a positive associate experience.

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