Case Manager

Job Overview

As a Personal Injury Case Manager, you will play an integral role in managing and guiding our clients through their recovery journey. With a strong emphasis on medical documentation, insurance filing, and patient care coordination, your expertise will be critical in ensuring that clients receive the best possible care and outcomes. You'll be the key liaison between clients, healthcare providers, and insurance companies, ensuring that all documentation is meticulously managed and claims are efficiently filed, maximizing the chances of favorable outcomes for the clients.

Key Responsibilities

1. Be the Client's Lifeline

• Connect & Communicate: Act as the primary point of contact for clients, keeping them updated on case progress, answering questions, and offering empathetic support throughout their recovery.
• Listen & Support: Actively listen to clients' concerns and provide reassurance and guidance, ensuring they feel supported through difficult times.

2. Manage the Details

• Case Assessment: Collect detailed information about incidents, injuries, and medical histories, ensuring that all relevant facts are accurately documented for legal review.
• Medical Coordination: Collaborate with healthcare providers to collect and organize medical records, treatment plans, and bills to ensure a comprehensive case foundation.

3. Be the Insurance Pro

• Insurance Liaison: Facilitate communication with insurance adjusters to ensure claims are filed, deadlines are met, and necessary documents are submitted to avoid delays.
• Claims Management: Work closely with the legal team to track insurance claims and ensure documentation compliance to strengthen the case.

4. Keep Things Organized

• Document Management: Maintain organized and up-to-date case files, including incident reports, photos, medical documents, and correspondence. Bonus points if you've used Filevine before
• Report Creation: Develop clear, comprehensive reports summarizing case progress, medical treatment, and relevant claims data to provide to the legal team.

5. Team Player

• Collaboration: Work with a cross-functional team, including attorneys, medical experts, and insurance professionals, to provide insights and contribute to case strategies that support the client's recovery.
• Process Improvement: Continuously look for ways to streamline case management workflows and improve client satisfaction.

6. Time Management and Efficiency

• Work closely with attorneys, paralegals, and other team members to align medical findings with legal strategy and ensure a comprehensive approach to case management.

7. Use of Time Doctor

• Time Doctor: Utilize Time Doctor to track your work hours and monitor productivity. This will help identify areas of improvement, ensure tasks are completed on time, and help maintain alignment with team goals.

Qualifications

• Bilingual: Fluency in English and Spanish
  is highly preferred
  , allowing for effective communication with a diverse client base.
• Experience: At least 3-5 years of case management experience in personal injury law, healthcare or medical consulting, or property damage adjusting. Experience working with insurance or property damage claims, medical documentation, and patient care is highly preferred.
• Medical or Healthcare Background: A medical degree (MD, DO, RN, etc.) or a background in healthcare administration, pain management, or physical therapy
  is highly preferred
  to support comprehensive case handling and documentation.
• Tech-Savvy: Comfortable using technology and case management software like Filevine, Google Suite, and QuickBooks. Familiarity with Time Doctor and other productivity tools is a plus.
• Communication Skills: Strong verbal and written communication skills, capable of interacting with clients, attorneys, medical professionals, and insurance representatives in a clear and professional manner.
• Attention to Detail: Ability to meticulously analyze medical records, insurance documents, and legal forms for consistency, accuracy, and compliance.
• Problem-Solving: Ability to identify and resolve issues that may arise in the case management process, ensuring smooth transitions and continued progress for clients.