System Support Engineer

1 week ago

Makati P, Philippines Onward Worldwide Management & Consultancy Services Inc. Full time ₱1,200,000 - ₱2,400,000 per year

Team Leadership:

  • Lead and manage a team of IT professionals by offering guidance, support, and promoting a collaborative and productive work environment.
  • Perform regular performance evaluations and promote ongoing professional growth and skill development.

Monitoring Tools Implementation:

  • Implement and configure monitoring tools to ensure thorough system coverage.
  • Work closely with vendors and internal teams to assess and select suitable monitoring solutions.
  • Oversee the management and ongoing maintenance of IT monitoring systems.

Incident and Problem Management:

  • Real-time monitoring and analysis of IT systems, identifying and responding to incidents promptly.
  • Implement effective incident response procedures to minimize downtime.

Performance Analysis and Optimization:

  • Analyze performance metrics and trends to identify areas for optimization and improvement.
  • Collaborate with other IT departments to implement changes that enhance system performance.

Alert Management:

  • Manage and refine alerting mechanisms to ensure timely notification of potential issues.
  • Develop and implement escalation procedures for critical alerts.

Collaboration with IT Security:

  • Collaborate with the IT security team to align monitoring efforts with security policies and objectives.
  • Implement monitoring strategies to detect and respond to security incidents.

Problem Solving:

  • Track and resolve system issues, ensuring stable system operation, and take preventive measures to reduce future problems.

Documentation:

  • Write technical documents, including system specifications, user manuals, and training materials, to ensure a thorough understanding of the system by the team.
  • Any other task or responsibilities from the immediate supervisor.

JOB SPECIFICATION:

Education - related to IT

Work Experience - At least 3 years of experience in IT industry

Knowledge, Skills, Abilities - Technical operation

Physical Demand - Minimal physical activities

Performance Expectations - Satisfactory level of work

Job Type: Full-time

Work Location: In person

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