Assistant General Manager
2 weeks ago
1. Strategic and Business Support
- Collaborate with the GM in implementing the division's strategic plan, monitoring key milestones, and identifying opportunities for growth and operational improvement.
- Support business expansion initiatives through data-driven market insights and performance analytics.
- Coordinate with cross-functional teams to ensure divisional strategies are effectively executed at all levels.
- Contribute to partnership development, vendor management, and relationship-building initiatives that strengthen competitive advantage.
- Oversee day-to-day operational performance across multiple sites, ensuring consistency with brand, quality, and service standards.
- Implement process improvements, standard operating procedures, and cost-efficiency initiatives.
- Monitor key operational KPIs and develop action plans to address variances.
- Ensure timely coordination between operations, supply chain, logistics, and procurement teams.
- Assist the GM in developing and managing the divisional budget, including revenue projections, expense monitoring, and cost-control measures.
- Track and analyze financial performance metrics, ensuring decisions are data-informed and aligned with profitability targets.
- Prepare periodic financial and operational performance reports for executive review.
- Ensure full compliance with company standards and regulatory requirements related to food safety, sanitation, and health protocols.
- Support audits and inspections, ensuring timely corrective actions and adherence to best practices.
- Promote a culture of accountability and excellence in food quality and customer experience.
- Supervise and mentor department heads, ensuring alignment of team goals with divisional objectives.
- Support the GM in implementing succession planning and leadership development initiatives.
- Foster a culture of teamwork, empowerment, and continuous learning.
- Provide coaching, performance feedback, and recognition to build capability and engagement.
Required:
- Bachelor's degree in Business Administration, Hospitality Management, or a related field.
- Minimum of 7 years' progressive experience in food service, hospitality, or retail operations, with at least 3 years in a leadership capacity.
- Proven track record in managing multi-site operations and improving operational KPIs.
- Strong understanding of financial management, P&L analysis, and budget administration.
- Knowledge of food safety and quality management systems.
- Master's degree or MBA.
- Experience supporting large-scale transformation, supply chain optimization, or expansion projects.
- Demonstrated success in people development and succession planning.
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