Current jobs related to Junior Customer Service Specialist - Manila, National Capital Region - kinguin

  • Junior Architect

    6 days ago

    Manila, National Capital Region, Philippines Genesis Transport Service Inc. Full time ₱400,000 - ₱600,000 per year

    AboutGenesis Transport Service Inc. (GTSI) is one of the biggest bus companies in Luzon, an efficient and dependable multi-route transport operator currently connecting Metro Manila to Central and Northern Luzon.Read more: Role DescriptionThis is a full-time, on-site role located in Quezon City for a Junior Architect. The Junior Architect will be responsible...

  • Junior Customer Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Process Street Full time

    OverviewJunior Customer Support Specialist | Remote | AI SaaS SupportProcess Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so our global customers can run...

  • Junior Application Management Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines DXC Technology Full time

    OverviewJunior Application Management Specialist (Junior L1/L2 Support) at DXC Technology. DXC Technology is a Fortune 500 Global IT Services Leader with 130,000+ professionals in 70+ countries, delivering mission-critical IT services and transforming global businesses. We foster innovation, support career growth, and drive customer success through modern...

  • Senior Customer Service Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines HireHawk Full time

    Job Title: Senior Customer Service SpecialistLocation:Remote 100%Salary: USD (DOE) + performance bonuses.Working hours: 8am - 5pm PSTAbout the Role:We're seeking a seasonedSenior Customer Service Specialistto join our customer support team—with the opportunity to grow into aTeam Leadrole. This position is ideal for an experienced customer service...

  • Senior Customer Service Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines HireHawk Full time

    Job Title: Senior Customer Service SpecialistLocation:Remote 100%Salary:1500 - 2000 USD (DOE) + performance bonuses.Working hours: 8am - 5pm PSTAbout the Role:We're seeking a seasonedSenior Customer Service Specialistto join our customer support team—with the opportunity to grow into aTeam Leadrole. This position is ideal for an experienced customer...

  • Customer Service Resolution Specialist

    1 week ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time $60,000 - $83,000

    Key ResponsibilitiesTakes escalated calls from service providers and customers.Develops strategic plans to achieve key performance indicators.Provides guidance and support to junior team members.Assists in creating standard operating procedures for new processes.Ensures timely processing of transactions to meet client service level agreements.Identifies and...

  • Customer Service Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱250,000 - ₱400,000

    Job Description">We are seeking a skilled customer service specialist to provide exceptional support to our customers.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Work closely with the sales team to ensure seamless customer experience.Provide solutions that meet customer needs and expectations.The...

  • Junior Technical Support Specialist

    1 week ago

    Manila, National Capital Region, Philippines beBeeTechnology Full time ₱3,000 - ₱3,600

    Role SummaryTechnical Support PositionWe are seeking highly motivated and ambitious individuals to join our team as Junior Technical Support specialists. This role offers a unique opportunity to support operations during business hours, with a long-term career perspective. Our solutions require 18–24 months of structured learning before mastery.Key...

  • Customer Service Specialist

    1 week ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱250,000 - ₱400,000

    Job Title: Customer Service SpecialistWe are seeking a skilled and experienced customer service specialist to join our team.This is a full-time, remote position for someone who is fluent in English, quick-thinking, and efficient in communication.You will handle inbound phone inquiries, assist customers with order placements, and answer questions about...

  • Junior Customer Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Process Street Full time $70,000 - $120,000 per year

    We believe in the power of process and its potential to unlock growth in teams everywhere. Who we are:Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so...

Junior Customer Service Specialist

2 weeks ago

Manila, National Capital Region, Philippines kinguin Full time $30,000 - $40,000 per year

Manila

Kinguin, founded in 2013, has quickly grown to become a major player in the digital entertainment marketplace with 20 million users worldwide. We offer a wide range of digital products, including video games and computer software, and have been a pioneer in supporting the esports industry through sponsorships of tournaments, events, and organisations. At Kinguin, we are committed to innovation and pushing the boundaries of what's possible in gaming. Our team is made up of people from diverse backgrounds and skill sets, all united by their love of gaming and desire to create the best possible platform for our customers.

If you value having Passion, Care & Impact in your daily work, you will fit great in our team You can read more about our values and work here.

Let's shape the future together and make gaming accessible and inclusive for everyone

What daily challenges are waiting for you?
  • Providing high-quality customer service, using the best technologies like Zendesk and Resolution Center (our in-house tool), including AI ChatBots.
  • Acknowledging and resolving customer complaints.
  • Maintaining a positive, empathetic, and professional attitude.
  • Communicating and coordinating with colleagues as necessary.
What you need to be successful in this role?
  • Good English communication skills, especially in the written word (C1 level).
  • Availability for work in shifts and during weekends (our support is available 24/7, 365 days a year).
  • Strong desire for learning new things.
  • Problem-solving aptitude.
  • Interest in gaming.

Not essential, but welcome additions:

  • German/French/Spanish/Italian language skills.
  • Previous experience in the field of Customer Service (or a related area involving serving customers).
  • Transactional/financial verification experience.
  • Scripting or web development skills of any level.
What we offer?
  • Possibility to work fully remotely.
  • Opportunity to work with teams whose tactics and mindset led us to receive the Global Business Excellence Award and LiveChat 97% Satisfaction Rate.
  • Additional social packages: free English lessons, 50% discount codes for games every two months, seniority program; mental health platform and others.
  • Company bonus system paid monthly.
  • All the tools and equipment necessary to perform your duties.
  • A clear career path with several directions to choose from.
  • An opportunity to learn several types of expertise, including ambassadorships with other departments and units at Kinguin, such as Customer Success, product management, social media and community screening, marketing, fraud risk management, and data analysis.
  • Fast-paced and constantly changing environment, which ensures possibilities of gaining new experience and professional development.
Recruitment process

  • English test

  • People interview minutes)

  • Interview with the Hiring Manager minutes)

  • Feedback + decision