Customer Service Specialist

20 hours ago

Manila, National Capital Region, Philippines Offsite Staff Full time ₱240,000 - ₱320,000 per year

Our company is looking for a Customer Service Specialist who will join our team in the Philippines (WFH setting). You would be joining an established team for a growing company with a great company culture. The successful candidate MUST be detail-oriented, self-motivated, and highly organized.

The Customer Service Specialist will manage and coordinate translators and interpreters, and clients' language service requests, ensuring that all requests are completed in a cost-effective manner. The ideal candidate MUST have excellent communication and organization skills with the ability to build rapport quickly with clients and interpreters. Lastly, the candidate MUST have experience working in a busy environment and meeting strict deadlines.

Key Responsibilities include:

  • Maintain a positive, empathetic and professional attitude toward customers at all times.
  • Respond promptly to customer inquiries.
  • Communicate with customers through various channels.
  • Maintain and monitor project plans and project schedules.
  • Ensure project deadlines are met.
  • Determine project change.
  • Provide administrative support as needed.
  • Undertake project tasks as required.
  • Ensure projects adhere to frameworks and all documentation is maintained appropriately for each project.
  • Assess project risks and issues, and provide solutions where applicable.
  • Process orders, forms, applications, and requests.
  • Communicate and coordinate with colleagues as necessary.

Required Education, Skills, and Qualifications

  • Bachelor's degree in any field of study
  • Two years of experience in related field
  • Exceptional verbal, written and presentation skills
  • Ability to work effectively both independently and as part of a team
  • Experience using computers for a variety of tasks
  • Competency in Microsoft applications including Word, Excel, and Outlook
  • Knowledge in file management, transcription, and other administrative procedures
  • Ability to work on tight deadlines
  • Fast and reliable internet connection (preferably 15-25 mbps)
  • With conducive working environment

Job Type: Full-time

Pay: Php25, Php28,000.00 per month

Application Question(s):

  • What is your expected salary?

Experience:

  • Customer service: 2 years (Preferred)

Language:

  • English (Required)

Work Location: Remote

  • Customer Service Specialist

    19 hours ago

    Manila, National Capital Region, Philippines Thomson Reuters Full time $40,000 - $80,000 per year

    Customer Service Specialist – Customer Service and SupportAre you passionate about delivering exceptional customer experiences and thrive in a fast-paced, dynamic environment? Do you enjoy solving problems and helping customers find solutions? If so, join our Customer Service and Support team as a Customer Service Specialist and be the trusted voice our...

  • Customer Service Associate

    19 hours ago

    Manila, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time $104,000 - $130,878 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...

  • Customer & Technical Service Associate (Vehicle Digital Topics)

    19 hours ago

    Manila, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time $104,000 - $130,878 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...

  • Customer Service Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeSoftwareSupport Full time ₱900,000 - ₱1,200,000

    We are seeking an experienced Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer service via telephone, chat and/or email.">You will interact with customers to resolve software-related issues and provide education on our products and services.Maintain...

  • Customer Service Specialist

    20 hours ago

    Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱24,675 - ₱28,775 per year

    Position: Customer Service Specialist – Premium Financial Account Work Location: MOA (Metro Manila) & Cebu – Onsite Salary Range: ₱24,675 – ₱28,675 (depending on experience) Hiring Process: 100% Online (Virtual Interviews)Qualifications:Senior High School Graduate OR at least 2 years in college completedMinimum: 1 year international voice BPO...

  • Customer Service Specialist

    2 days ago

    Manila, National Capital Region, Philippines Danfoss Full time

    OverviewCustomer Service Specialist role at Danfoss. You'll be the key link between our customers and internal teams, ensuring smooth order processing, proactive communication, and high satisfaction.What You'll Be DoingManage customer orders from entry to delivery, ensuring accuracy and timely follow-up.Serve as the primary contact for inquiries on orders,...

  • Senior Customer Service Specialist

    6 days ago

    Manila, National Capital Region, Philippines HireHawk Full time

    Job Title: Senior Customer Service SpecialistLocation:Remote 100%Salary: USD (DOE) + performance bonuses.Working hours: 8am - 5pm PSTAbout the Role:We're seeking a seasonedSenior Customer Service Specialistto join our customer support team—with the opportunity to grow into aTeam Leadrole. This position is ideal for an experienced customer service...

  • Customer Service Specialist

    19 hours ago

    Manila, National Capital Region, Philippines AS White Global Full time A$40,000 - A$60,000 per year

    THE OPPORTUNITYOur partner is a leading Australian payments platform transforming how businesses manage bills, payroll, and supplier payments. Through advanced technology, secure solutions, and seamless integration, it simplifies financial operations and empowers businesses to thrive. With a strong track record since its inception, it has earned the trust of...

  • Tailor (Al-Asimah, Kuwait)

    19 hours ago

    Manila, National Capital Region, Philippines Kaizen United Customer Service Company Full time ₱396,000 per year

    Garment Construction: Create, modify, and repair clothing items according to customer specifications, patterns, and designs.Fitting: Conduct fittings with clients to assess garment fit and make necessary adjustments for comfort and style.Alterations: Perform alterations such as hemming, taking in or letting out seams, and adjusting lengths and widths as...

  • Customer Service Representative

    7 days ago

    Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱250,000 - ₱500,000

    Job Description:We are seeking a highly skilled and motivated Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerResolve...