Travel & Cruise Customer Service Representative
6 days ago
About the role
Join our growing team of Travel & Cruise Customer Service Representatives at Talent Outsourcing Channel Solutions' in Cebu City, Cebu. As a full-time Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in the travel and cruise industry. This is an exciting opportunity to work with a dynamic and innovative company and contribute to the success of our operations.
What you'll be doing
- Respond to customer inquiries and requests via phone, email, and chat in a timely and professional manner
- Assist customers with booking and reservation changes, cancellations, and general information
- Troubleshoot customer issues and concerns, and provide effective resolutions
- Maintain accurate records and documentation of customer interactions
- Identify and escalate complex customer issues to appropriate team members
- Actively participate in team meetings and training sessions to continuously improve customer service skills
- Contribute to the overall success of the customer service team and the organisation
What we're looking for
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
- Strong problem-solving and critical thinking skills to handle customer inquiries and concerns
- Proficient in using computer systems and various software applications
- Atleast 3mos. Experience in the travel and cruise industry or a customer service role is preferred
- Demonstrated ability to work well in a team and adapt to a fast-paced environment
- Passion for providing exceptional customer service and a commitment to exceeding customer expectations
What we offer
At Talent Outsourcing Channel Solutions', we prioritise the wellbeing of our employees. We offer a range of benefits, including:
- Competitive salary and bonus opportunities
- Comprehensive health and dental insurance coverage
- Generous paid time off and holiday leave
- Opportunities for career advancement and professional development
- Collaborative and supportive work environment
- Discounts on travel and cruise packages
About us
Talent Outsourcing Channel Solutions' is a leading provider of customer service solutions in the travel and cruise industry. Our mission is to deliver exceptional customer experiences that exceed our clients' expectations. With a team of dedicated and talented professionals, we are committed to driving innovation and growth in the industry.
Apply now to join our dynamic team as a Travel & Cruise Customer Service Representative
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