Senior E-Commerce Operation Specialist
5 days ago
Position Overview:
Focus: Online Shop Platforms, Order Fulfillment, Live Selling
Note: Coordinate closely with the Marketing Associate and Multimedia Artist for product campaign rollouts and content scheduling.
Job Duties and Responsibilities
● Coordination in handling the day-to-day operations of the company's various social media platforms and online platforms.
● Creating product listings on online marketplaces such as Shopee, TikTok, and Lazada and other ecommerce platforms.
● Responsible for relaying product information to the customers.
● Implement and execute digital marketing campaign/strategy to promote product and gain sales.
● Responsible for relaying product information to the customers.
● Maintaining relationships with suppliers to ensure products are delivered on time and meet quality standards.
● Managing stock by arranging returns, refunds, and exchanges where appropriate.
● Manage inventory, supply chain, and logistics to optimize product availability.
● Process customer orders by coordinating with concerned staff or courier service.
● Communicating with customers regarding order status, delivery dates, and delivery tracking numbers.
● Maintaining relationships with suppliers to ensure products are delivered on time and meet quality standards.
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
● Tracking the status of each shipment and if we receive the payment of the items.
● Taking responsibility for the day-to-day management of the business in defined accounts.
● Keep records of customer interactions, process customer accounts and file documents.
● Handling live selling operations and communication with the customers as moderator. (this includes analytics and reports after live) (Knowledgeable about StreamKey, OBS, etc.)
● Schedule posts on all social media platforms; check if posted
● Submit daily productivity reports to Manager
QUALIFICATIONS:
● Bachelor's Degree in E-Commerce, Marketing, Business Administration, and other related business courses
● With at least 3-5 years of experience in E-commerce, Digital/Online Selling and Marketing
● Strong analytical, organizational and multi-tasking skills
● Excellent communication and presentation skills
● With pleasing personality
● With broad knowledge in e-commerce platforms such as Shopee, Lazada, TikTok, etc.
● With great customer service/support
● Proficiency in MS Office Suite
● Excellent managerial skills for social media platforms such as Facebook, Instagram, TikTok, etc.
Job Type: Full-time
Pay: Php32, Php33,000.00 per month
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Education:
- Bachelor's (Preferred)
Experience:
- Accounting Officer: 2 years (Preferred)
Work Location: In person
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