Customer Engagement Trainer and QA

Customer Engagement Trainer and QAConduct and arrange training (classroom training environment and/or on-the-job) for new hires and current employees in Delivery areas to ensure the understanding and mastery of procedures, processes, product, and client training, and maintain up-to-date manuals, scripts, and other job aid documents.As a Trainer, you will be...

About the job QA Coach - Non Eng (IJP - Manila)General ResponsibilitiesThe role of the QA Coach is to instill a high level of customer care standards within our team, with the aim to improve our customer satisfaction. Each and every customer touch point should shine ensuring our customers only speak positively about their experience with the customer care...

Join to apply for the Contact Center Trainer (Banking LOB) role at CapgeminiJob DescriptionThe Customer Service Trainer designs, delivers, and evaluates training programs for new and existing Customer Service team members. This role helps all team members to be equipped with the knowledge, skills, and tools necessary to perform their roles effectively,...

Job Title: Professional Development TrainerAbout the JobWe are seeking a skilled trainer to join our team in Manila. As a Regional Trainer, you will play a crucial role in training new employees on our business and operations.Key Responsibilities:Develop and deliver comprehensive training programs for new hires, covering various aspects of our...

About the Client:They started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop technologyInstead of going it alone, they brought together the industry's disruptors–solutions like Text2Drive, Shop Boss, and Rapid Recon– to improve the vehicle repair experience from the dealership service lane to the aftermarket...

OverviewThe Collection QA monitors, evaluates, and helps improving the quality of collection calls and processes. This role helps collection team members to adhere to company policies, regulatory requirements, and customer service standards, while identifying areas for improvement and training.ResponsibilitiesListen to and evaluate inbound and outbound...

Your potential has a place here with TTEC's award-winning employment experience. As a Learning and Development Trainer working onsite as needed by the business) in Metro Manila, Philippines, you'll be a part of bringing humanity to business. #experienceTTECWhat You'll be Doing Do you have a passion to train and guide others towards best practices? Do you...

Shape the Software Serving Restaurants and Retailers Worldwide Behind every smooth checkout and split-second order is rock-solid QA-and that's where you come in. In the world of retail and hospitality tech, bugs aren't just glitches-they're deal-breakers. Here's your chance to test systems that serve global brands, all while staying right where you are. ...

Responsible for planning and implementation of Training (Product Knowledge and Sales Process) to equip dealer associates with their expertise based on the client's established standards. The job holder is also responsible for analyzing post-training results for continuously evaluating dealers and enhancing their training program to improve workshop and...

Position:Collection TrainerOverview:The Collection Trainer is responsible for designing, delivering, and evaluating training programs for new and existing debt collection team members. This role ensures all team members are equipped with the knowledge, skills, and tools needed to perform effectively, ethically, and in compliance with regulatory standards.Key...