Converge Connect Customer Care

14 hours ago

Ugong P, Philippines Converge ICT Solutions, Inc. Full time ₱1,200,000 - ₱2,400,000 per year
  • Handle inbound and outbound customer calls, chats, or emails regarding telecom products and services.
  • Provide accurate information on billing, account management, network coverage, and service plans.
  • Troubleshoot basic technical issues related to Enterprise Accounts.
  • Process customer requests such as activations, upgrades, plan changes, and cancellations.
  • Ensure proper documentation of customer interactions in the CRM system.
  • Escalate complex issues to the appropriate departments while ensuring timely resolution.
  • Achieve performance targets including call quality, resolution rate, and customer satisfaction scores.
  • Uphold company values by delivering excellent service and maintaining professionalism at all times.

Qualification

  • At least 1 year of experience as a Customer Service Representative, preferably in the telecommunications or BPO industry.
  • Strong communication skills (verbal and written) in [English/Local Language].
  • Ability to handle customer complaints with patience and empathy.
  • Familiarity with telecom services, billing processes, or technical troubleshooting is an advantage.
  • Computer literate; able to navigate multiple systems during calls.
  • Flexible to work in shifting schedules, weekends, and holidays if required.

Job Type: Full-time

Work Location: In person

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