Online Community

22 hours ago

Cebu City, Central Visayas, Philippines XP Plus Solutions Inc. Full time ₱1,500,000 - ₱3,000,000 per year

Key Responsibilities:

  • Monitor and manage community activity by reviewing messages, posts, and reports, and addressing urgent concerns in a timely manner.
  • Develop and execute content plans, including product updates, user polls, Q&A sessions, engagement initiatives, and success-story features.
  • Respond to community interactions promptly to encourage participation and maintain high engagement levels.
  • Enforce community guidelines and apply disciplinary actions such as warnings, temporary suspensions, and permanent bans when necessary, maintaining transparency and fairness.
  • Recruit, train, and oversee volunteer moderators to ensure consistent enforcement of community standards.
  • Conduct experiments to optimize engagement, including testing post formats, pinned threads, cross-community initiatives, and weekly content themes.
  • Compile and present weekly reports summarizing subscriber growth, engagement metrics, sentiment trends, and referral traffic to stakeholders.
  • Utilize Sprinklr Social or equivalent tools for publishing, monitoring, workflow optimization, and performance reporting.
  • Curate and repurpose top-performing community content for broader use across brand channels.

Qualifications:

  • Minimum of 1 to 3 years of experience managing brand or large-scale online communities, including active moderation and content management of Reddits.
  • Proficiency in Sprinklr or similar social management platforms (publishing, listening, reporting).
  • Strong understanding of online community management principles, engagement strategies, and moderation tools.
  • Excellent command of written English with the ability to communicate clearly, professionally, and in an audience-appropriate tone.

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