Community Associate

Connecting Communities, Creating Impact

Be the voice that keeps communities thriving. As a Community Associate, you'll bridge communication between homeowners, vendors, and managers-ensuring every real estate interaction builds trust, efficiency, and long-term success. Join a company that values both your career and your time. Enjoy a role that lets you grow in the real estate industry while maintaining work-life balance. With fixed weekends off and a supportive environment, you'll have time to focus on personal priorities while building a global career that matters.

Job Description

As a Community Associate, you will be the frontline connection between U.S.-based clients and their communities. From addressing service requests and handling calls to coordinating with vendors and preparing essential documents, your contribution will help ensure seamless day-to-day operations for our client's real estate portfolio.

Job Overview

Employment type: Full-time

Shift: Night Shift, Weekends Off

Work setup: Onsite, Cebu

Salary: PHP 25,

Exciting Perks Await

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Prime office location in Cebu (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner
• (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• (Want to know more? Visit )
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 1-3 years of experience as a Customer Service Representative
• Must be able to work night shift; flexibility with work schedule required
• Extremely high fluency in English-both written and spoken
• High comfort level with technology, especially web-based software like Google Suite
• Strong organizational and multitasking skills
• Detail-oriented and capable of working independently
• Comfortable with open team communication and transparency

Your Daily Tasks

• Respond to emails and phone calls from vendors, board members, and property owners
• Answer and update tickets in Vantaca in a timely manner
• Collaborate with a Chicago-based Community Manager
• Support daily operations for your assigned portfolio
• Monitor and resolve association requests via the online ticketing system
• Serve as the first point of contact for U.S.-based customers and vendors
• Communicate business needs clearly and efficiently
• Research accounts receivable and accounts payable issues
• Track documents and prepare them for e-signing via DocuSign
• Deliver top-tier customer service throughout the process

About the Client

Our client is a leading real estate services provider specializing in community and property management across the U.S. With a focus on efficiency, transparency, and value, they support homeowners' associations and condo communities through expert financial and operational solutions. Their commitment to innovation and service excellence continues to shape thriving communities and lasting partnerships.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra