People Services Delivery Senior Professional

2 days ago

Philippines QBE Full time $40,000 - $60,000 per year

Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to manage and support People employee programs within the organisation, ensuring smooth administration and processing of transactions and workflows.

Responsibilities:

  • Entering personal details of new employees and updating and maintaining all existing records in the organisation's People Information System (PeopleIS).
  • Administering People related transactions and workflows.
  • Perform outbound calls to employee/manager for tier 2 concerns or complex issues.
  • Utilises available systems and tools to process transactions and workflows.
  • Liaising with centres of excellence to provide answers for employees.
  • Answering incoming calls/emails enquiries relating to people services.
  • Ensuring that all calls/queries are answered in a prompt and professional manner.
  • Deliver quality, timely and accurate resolution following the set SLA – Service Level Agreement.
  • Adhere to established procedures, ensuring compliance with embedded Risk Controls, and promptly inform managers of emerging risks and incidents.
  • Support internal / external audits as required.

Work Experience:

Necessary Work Experience includes:

  • Some relevant work experience.

Preferred Work Experience includes:

  • Call centre experience in insurance and/or banking industry with billing responsibilities.
  • Increasing level of responsibility in call centre environment.
  • Policy administration experience.
  • Experience in BPO industry with shifting schedules.

Qualifications:

Necessary Qualifications include:

  • Bachelor's Degree or equivalent combination of education and work experience

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer:

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only - Travel Frequency:

Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands:

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills:

Collaboration Tools, Communication, Critical Thinking, Customer Service, Employee Relations Law, Human Resources (HR), Human Resources Policies, Intentional collaboration, Labor and Employment Law, Managing performance, Problem Solving, Process Improvements, Risk Management, Succession Planning, Talent Acquisition

How to Apply:

To submit your application, follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

  • Senior Manager, People Advisory

    2 days ago

    Philippines The Hongkong and Shanghai Banking Corporation Limited (HSBC) Full time $90,000 - $120,000 per year

    Job Advert DetailsSome Careers Grow Faster Than Others.If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will...

  • Senior Service Delivery Manager

    2 days ago

    Philippines Excis Compliance Full time $90,000 - $120,000 per year

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Excis Compliance. Excis is a global IT services company, headquartered in the United Kingdom. We are now looking to recruit a full-time Service Delivery Manager to join our AMS/LATAM team to look after our large global clients. For this position, must be willing...

  • Vice President of Professional Services

    2 days ago

    Philippines Terra Rossa Family Office Full time $30,000 - $45,000 per year

    About Us: OakTech Systems is a fast-growing technology and consulting firm focused on delivering fund incubation, AI-driven due diligence, automation solutions, and capital markets innovation. We partner with private equity firms, real estate sponsors, and technology companies to deliver scalable, high-impact digital transformation and investor-facing...

  • Service Delivery Lead

    2 days ago

    Philippines PSSLAI Full time ₱900,000 - ₱1,200,000 per year

    Be part of the fastest-growing savings and loan association and work alongside talented, success-driven individuals. At PSSLAI, we empower you with opportunities for growth, innovation, and continuous learning while offering competitive compensation and comprehensive benefits.If you're ready to serve those who serve and protect, join us today and make a...

  • Senior Group Manager

    2 days ago

    Philippines WNS Global Services, Inc. Full time $40,000 - $80,000 per year

    Company DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Project Manager for Service Delivery

    2 days ago

    Philippines Terra Rossa Family Office Full time $40,000 - $60,000 per year

    Get AI-powered advice on this job and more exclusive features. Summary: We're seeking a skilled Project Manager with strong project management and operations capabilities to oversee the implementation and ongoing management of our professional services solutions and general operations. The ideal candidate will leverage Asana for project management, be...

  • Manager, Professional Services

    2 days ago

    Philippines ClickUp Full time $90,000 - $120,000 per year

    ClickUp is revolutionizing the way the world works. As the only all-in-one productivity platform built from day one for true convergence, ClickUp unifies tasks, docs, chat, calendar, enterprise search, and more—supercharged by context-driven AI. While others scramble to bundle fragmented tools or bolt on AI, we anticipated this future and made it our...

  • Senior Manager

    2 days ago

    Philippines WNS Full time $60,000 - $80,000 per year

    Company DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Global HR Service Delivery Specialist

    2 days ago

    Philippines Instructure Full time $40,000 - $60,000 per year

    At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their educations and careers. We do this by giving smart, creative, passionate...

  • Manager, Professional Services

    2 days ago

    Philippines ClickUp Full time $90,000 - $120,000 per year

    Our missionAt ClickUp, we saw a world burdened by fragmented tools—with tasks, chats, calendars, documents, and other critical work all lost in silos. We knew there had to be a better way. So, we built a single platform that unifies tasks, docs, chat, calendar, and enterprise search—supercharged with context-driven AI. While others scramble to bundle...