L3 Application Support

6 days ago

Ayala Alabang, National Capital Region, Philippines Collabera Digital Full time ₱900,000 - ₱1,200,000 per year

We're seeking a skilled and experienced
Full-stack L3 Application Support Engineer
to join our team. In this role, you'll be the final point of escalation for complex issues, providing expert-level technical and functional support for our enterprise applications. You'll be responsible for diagnosing and resolving critical problems, working closely with development teams, and ensuring the stability and performance of our systems.

Key Responsibilities

  • Provide L3 Support:
    Act as the primary escalation point for all complex application issues, performing in-depth root cause analysis and implementing effective solutions.
  • Troubleshoot and Resolve:
    Debug and resolve issues across the entire application stack, including backend, frontend, and database layers.
  • Collaborate and Communicate:
    Work closely with product, development, and infrastructure teams to identify and fix issues, communicate with stakeholders, and document solutions.
  • Proactive Monitoring:
    Monitor application health and performance to prevent future incidents, implementing and maintaining alerting and logging systems.
  • Maintain and Enhance:
    Contribute to the maintenance and improvement of our application suite by applying code fixes and minor enhancements as needed.

Required Technical Skills

  • Backend:
    Strong proficiency in
    C# .NET
    ,
    Azure Functions
    ,
    SQL Server
    , and
    IIS
    .
  • Frontend:
    Expertise in
    AngularJS
    and
    Typescript
    , as well as
    ReactJS
    with a solid understanding of
    React Hooks
    and
    Redux
    for state management.
  • DevOps and Tools:
    Experience with
    Azure DevOps
    ,
    Azure Pipelines
    , and
    Team City
    for CI/CD.
  • Source Control:
    Proficient in
    Git
    for source control.
  • Testing:
    Knowledge of automated testing frameworks such as
    Cypress
    and
    Jesy
    .
  • Development Tools:
    Familiarity with tools like
    NuGet
    ,
    Visual Studio
    , and
    VS Code
    .

Desired Additional Experience

  • [Optional]
    Experience with
    Bower
    ,
    Grunt
    ,
    NodeJS
    ,
    Satellite tools
    ,
    SignalR
    , or
    NHibernate
    is a plus.

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