Associate, Business Development Operations, Play

About Klook

We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.

Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.

We operate a mobile-first, curated platform featuring diverse experiences across global destinations.

Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First
• Push Boundaries
• Critical Thinking
• Build for Scale
• Less is More
• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us

What You'll do?

• Support the development and maintenance of a high-quality portfolio of Experiences products - spanning Tours, Activities, Transportations, & Hotels for Klook's rapidly growing merchant network
• Operational Support: Perform operational tasks to assist the Business Development (BD) team, including activities such as onboarding, content editing, and handling merchant inquiries, following established procedures.
• Sales Support: Assist Business development members in preparing proposals, presentations, and reports for merchants and senior management w/ the goal of adding these merchants into our sales cycles.
• Merchant engagement: Represent Klook as an ambassador and promote its services based on the specific needs of merchants. Understand their business needs and help identify opportunities where Klook can be of value to them.
• Coordination: Collaborate closely with various departments within the company, including marketing to maximize sales, supplier operations to enhance efficiency, customer service to drive satisfaction and repeat business, and finance to ensure accurate payments and minimize risk.
• Onboarding: Actively participate in partner and product onboarding processes and coordinate with BD managers, operations, content, editorial, and quality control teams.
• Market Mapping: Utilize internal and external data support to generate a comprehensive market map and devise a basic strategy to achieve objectives (ie. acquisition strategy)

What you'll need

• Communication: Effective communication skills to understand merchant requirements, gather product information, and manage client expectations. It involves being curious and use active listening to understand merchants.
• Organization: Strong organizational skills to manage merchant portfolios, track sales activities, and ensure timely follow-ups.
• Data skills: comfortable working with spreadsheets and internal management systems. Has a natural curiosity of working with data and systems.
• Has familiarity with travel products, experience with transportation preferred but not mandatory
• Comfortable working with people from different cultural backgrounds
• A start-up attitude – highly collaborative with a can-do, roll-up-your-sleeves attitude that's not afraid to work independently when required.
• Bachelor's degree in business management, hospitality, tourism, or a related discipline

What you'll get

• An awesome team of international colleagues
• A rare chance to build a global travel and leisure brand with a long runway of opportunities ahead
• An environment that values and supports your growth
• Ownership of projects with real impact
• No boredom Every day is a new exciting challenge

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter ("Agency"). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.