Associate, Business Operations-Retail
1 week ago
Location:
Philippines
Department: Commercial
Location: Philippines
Job Description
We are looking for a highly organized, detail-oriented Business Operations Associate who will design and execute marketing campaigns that drive traffic, revenue, and brand visibility. You will balance creativity with data-driven decisions to meet Retail goals in a fast-moving e-commerce landscape.
- Performance marketing
- Traffic generation and optimization
- Merchandising and buyer experience
- System and process optimization
- Cross-functional collaboration
- Documentation and training
Key Pillars
Performance Marketing
Plan and launch on-site campaigns, allocate budgets, and adjust levers to maximise return.
Traffic Generation & Optimization
Secure, prioritise, and utilise all visibility slots based on Retail priorities.
Evaluate and brief key visuals (KVs) that attract qualified traffic.
Merchandising & Buyer Experience
Craft and implement merchandising strategies that guide purchasing decisions.
Guide support teams to ensure timely, accurate resolution of customer inquiries.
System & Process Optimization
Propose and implement automation or tool enhancements that streamline campaign execution.
Cross-Functional Collaboration
Work closely with commercial, product, and operations teams to gather requirements and deliver on schedule.
Documentation & Training
Maintain clear, current process documentation.
- Train new team members and local teams on traffic, merchandising tools, and best practices.
In your first 6-12 months, you will:
- Master platform levers and coordinate with stakeholders to activate them in line with Retail priorities.
- Pinpoint traffic-boosting opportunities and propose solutions agreeable to all parties.
- Protect profitability by flagging gaps between expected and actual support; close them with the commercial team.
- Establish strong working relationships with both internal and external partners.
Job Requirements
- Bachelors/College Degree
- Strong analytical skills
- High attention detail and process driven
- Agile and able to work in a fast-paced environment
- Experience with e-commerce is preferred
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