Communications Coach

3 days ago

Ayala Alabang, National Capital Region, Philippines IBEX Global Solutions (Philippines) Inc. Full time ₱80,000 - ₱120,000 per year

Training Needs Analysis

  • Work with operations, training, and quality teams to identify performance gaps related to communication skills.
  • Analyze performance gaps and provide recommendations to meet target metrics.

Training Design and Development

  • Identify key effective measures prior to content development
  • Content research, creation of training materials and training evaluation measures

Training Delivery and Communication Skills Coaching

  • Provide communication coaching to all employees including leadership and support
  • Develop modules or activities to supplement existing programs or initiatives
  • Demonstrate strong working knowledge of adult learning theory principles and be able to apply it in a 1:1 or group training setting
  • Facilitate training programs

Training Evaluation

  • Gather data from operations and quality to measure effectiveness of training program
  • Analyze training effectiveness scores and initiate follow-up programs to ensure knowledge retention in participants

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