Quality Excellence Team Lead

3 days ago

Ayala Alabang, National Capital Region, Philippines EXL Service Philippines, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

Overview:

Quality Assistant Manager oversees the QAs process to ensure we meet the company standards and client/customer expectations. Responsible in monitoring and improving quality procedures, leading a team, and collaborating with different stake holders and client.

The role involves collaborating closely with QAs and the management to resolve quality issues, CSAT/NPS/FCR Analysis, coach QAs and implement corrective and preventive actions. Will also participates in audits when necessary, document quality metrics, and supports the development of quality improvement initiatives to enhance overall quality and operational efficiency.

Responsibilities:

  • Demonstrate strong leadership skills by guiding, motivating, and developing quality team
  • Monitor and inspect audit processes to ensure compliance with quality standards and specifications
  • Analyze quality data and metrics to identify trends and areas of improvements
  • Conduct coaching sessions for the quality team
  • Collaborate with different stakeholders and clients
  • Perform internal audits (Q4Q) to check the accuracy of the team
  • People-oriented approach, fostering team work and open communication
  • Strong attention to details and analytical skills
  • Basic knowledge in Microsoft excel

Qualifications:

  • 2 yrs in college completed; no back subjects
  • Should have experience in Quality for a minimum of 2 years
  • Should have leadership experience for a minimum of 1 year
  • Insurance background preferred, but not highly-required

  • Quality Excellence

    3 days ago

    Ayala Alabang, National Capital Region, Philippines EXL Service Philippines, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Overview:The Quality Assistant Manager (Team Lead) oversees the QAs process to ensure we meet the company standards and client/customer expectations. Responsible in monitoring and improving quality procedures, leading a team, and collaborating with different stake holders and client.The role involves collaborating closely with QAs and the management to...

  • Quality Excellence Head

    3 days ago

    Ayala Alabang, National Capital Region, Philippines Pepsi-Cola Products Philippines Inc. Full time ₱2,000,000 - ₱2,500,000 per year

    This position is responsible for leading the implementation and protocols for new product launch, re-formulation, and productivity initiatives end to end process which includes plant assessment, closure of gaps, plant implementation, and verification. More so, in driving the advancement of QAS best practices -- food safety and national consumer affairs. Acts...

  • Customer Service Team Lead

    7 days ago

    Ayala Alabang, National Capital Region, Philippines Found Business Consultancy, Inc. Full time ₱540,000 - ₱660,000 per year

    Role Overview:Customer Support Team LeadWe're looking for a Customer Support Team Lead to join our team in Muntinlupa City. The right candidate will oversee daily service operations and ensure a seamless customer experience in a fast-paced business environment. The role involves managing a team of service representatives, monitoring performance, and driving...

  • Team Lead

    7 days ago

    Ayala Alabang, National Capital Region, Philippines Gear Full time ₱600,000 - ₱800,000 per year

    IntroductionGear Inc. is seeking a Team Lead for a BPO (Business Process Outsourcing) company. Ideal candidates are able to adapt and are well-known for fast-moving and last-moment change.ResponsibilityManage, inspire, and mentor a group of Process Support Associates (PSA).Hold regular team meetings, evaluate performance, and offer helpful criticism.Manage...

  • CS Team Lead

    7 days ago

    Ayala Alabang, National Capital Region, Philippines Gear Full time ₱1,500,000 - ₱3,000,000 per year

    Job SummaryWe are seeking a motivated Customer Service Team Lead to oversee daily operations for our Australian Telco client.The successful candidate will manage a team handling customer service and billing workflows, ensuring high-quality delivery and SLA compliance.This role also offers the opportunity to transition into coordination and service delivery...

  • Sales Team Lead

    7 days ago

    Ayala Alabang, National Capital Region, Philippines Genpact Services LLC Full time

    Ready to shape the future of work?At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and...

  • Operational Excellence Lab Manager

    1 day ago

    Ayala Alabang, National Capital Region, Philippines Brickmill Full time ₱600,000 - ₱1,200,000 per year

    Transform Healthcare Operations with InnovationJoin Brickmill Dental Arts as our Operational Excellence Manager and lead cutting-edge process improvements in our state-of-the-art digital dental laboratory.As an Operational Excellence Manager at BrickMill, you will be responsible for managing and optimizing laboratory processes and leveraging digital...

  • Manufacturing Excellence Specialist

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Jollibee Group Full time ₱1,200,000 - ₱2,400,000 per year

    Title: Manufacturing Excellence SpecialistManufacturing Excellence SpecialistSupports management in decision-making (strategic, tactical, operational) using Industrial Engineering tools and techniques. Focuses on enhancing efficiency across supply chain processesAssigned to a specific site but may assist other sites when neededDetermines operational...

  • Head, Manufacturing Excellence

    3 days ago

    Ayala Alabang, National Capital Region, Philippines Pepsi-Cola Products Philippines Inc. Full time ₱2,000,000 - ₱2,500,000 per year

    This position is responsible for the development, implementation, and management of programs and initiatives covering engineering projects and CAPEX management, sustainable development architecture, and product launches, line efficiency, and technical capability build-up to ensure optimum efficiency in manufacturing infrastructure and operations. This role...

  • Order Support Team Lead

    7 days ago

    Ayala Alabang, National Capital Region, Philippines INTEGRATED OFFICE SOLOUTIONS Full time ₱900,000 - ₱1,200,000 per year

    About the job Order Support Team LeadUnleash Your Talents with UsHi there, our future Order Support Team Lead Happy to see YOU here.Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance,...