Team Leader-Operations

2 weeks ago

Ayala Alabang, National Capital Region, Philippines Coforge Full time ₱900,000 - ₱1,200,000 per year

Role: Team Leader Operations

Experience: 6 years with at least 2 years experience in a supervisory role or similar

Skills: Excellent organizational, communication, leadership and decisive decision-making skills

Location: Muntinlupa, Philippines

We at Coforge are hiring Team Leader for Operations with the following skillset:

  • Responsible for monitoring individual and team productivity and quality and providing feedback to management.

  • Provides daily management, coaching and feedback to staff through account reviews, monitors and side-by-sides.

Identifies specific improvement opportunities.

  • Partners with Contact Center management to create specific action plans that address improvement opportunities for the lines of business.

  • Provides feedback to Contact Center management spec his/ her direct reports who are supervisors.

  • Coordinates the training of new hires.

  • Manages the up-of staff, ensuring staff has a full understanding of depart procedures as well as individual job responsibilities, goals, and performance standards.

  • Promotes teamwork and ensures the cross training of employees.

  • Communicates to higher management the constructive suggestions of employees, while at the same time communicating to employees the policies, practices, objectives, and progress of the program.

  • Identifies and implements work efficiencies through process improvement techniques.

  • Demonstrates mastery of all area equipment and related non-exempt responsibilities.

  • Performs all work in accordance with established health and safety procedures.

  • Exercises leadership as well as technical supervision of the assigned employee group.

  • Provide assistance in assigning, monitoring, and reviewing the progress and accuracy of work.

  • Performs personnel tasks for the team such as exception time reporting, monthly performance reviews, timely, candid, constructive performance feedback and coaching, corrective counselling, and training.

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