Loyalty & Retention Sales Manager

3 days ago


Quezon City, National Capital Region, Philippines Abenson Ventures, Inc. Full time $40,000 - $80,000 per year

Job Summary

Aircon & Service Business Unit:

  • Create and manage structured follow-up programs for Aircon cleaning (PMS), upselling, and win back
  • Design and manage customer loyalty/discount programs
  • Drive upsell and cross-sell efforts (cleaning, accessories, upgrades) to past customers
  • Collaborate with marketing to roll out SMS, Viber, Email, and telesales campaigns targeting past buyers
  • Ensure all past customer data is captured, segmented, and regularly followed up using CRM & booking tools
  • Gather feedback from churned customers and implement win-back strategies
  • Manage telesales or follow-up staff; set daily targets; review performance


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