Service Coordinator

1 day ago

Makati City, National Capital Region, Philippines Cooee Inc. Full time ₱250,000 - ₱500,000 per year

About the Role

We have partnered with a leading Australian company specializing in a full range of fire services, including

design, installation, commissioning, maintenance, and testing of fire protection systems. Established in 2008, They are committed to Australian Standards, offering innovative and flexible fire protection solutions. They provide 24/7 emergency assistance and are fully licensed to test, install, maintain, and certify a wide range of fire systems. As a Service Coordinator, we need a detail-oriented team member to coordinate service delivery, manage scheduling, and support our reporting processes. This role suits someone who enjoys working with data, thrives on clear communication, and takes ownership of their work. No prior industry experience is required — full training provided.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human

potential. Because we dream of a world where each one of us walks along the path to who we are and the

best that we can be. This is Why we do What we do – 'To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared

Vision 'to transform through connection'. We believe this is where the strength of Cooee and our partnerships lie – in having clarity and conviction in purpose.

What you'll be working on:

  • Scheduling routine and reactive service tasks in service management software
  • Liaising with technicians to confirm job details, availability, and site requirements
  • Coordinating with customers to book appointments, confirm service times, and provide updates
  • Monitoring job progress to ensure timely completion and smooth delivery of services
  • Managing changes to schedules promptly and communicating updates to all stakeholders
  • Managing a shared service inbox — directing, responding to, and actioning emails
  • Clarifying service requests and documentation with internal teams and subcontractors
  • Providing prompt, professional updates to customers and technicians via phone and email
  • Uploading routine service reports to customer portals
  • Applying work order numbers and updating tracking systems accordingly
  • Compiling documentation to support invoicing and compliance reporting
  • Learning compliance and reporting standards to support the wider team

What we're looking for:

  • Open to fresh graduates with a growth mindset and eagerness to learn.
  • High attention to detail with a methodical approach to scheduling and task completion
  • Strong organizational and administrative skills
  • Good communication abilities and keen attention to detail
  • Ability to manage shared inboxes and provide support across various functions simultaneously
  • Reliability, self-motivation, and a collaborative team approach
  • A problem-solving mindset with the initiative to resolve issues and improve processes

Job Type: Full-time, Day Shift

  • Onsite (Iloilo Office): Bldg. 2, 2nd Floor of Nelly garden, Jaro, Iloilo City
  • Hybrid (Makati Office): 2F Vicente Madrigal bldg. 6793 Ayala Ave, Makati, Metro Manila

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