Senior Business Analyst – Learning

As the Senior Learning & Development Business Analyst within the UnitedHealth Group (UHG) Corporate Services' Value Enablement team, you will be responsible for supporting Learning & Development (L&D) operations with a variety of learning analytics and automation solutions. Conducting and managing outcomes that include analyzing, reviewing, forecasting, trending, and presenting information for business planning. Recommending process improvements by managing documented standard operating procedures.

This role offers a great opportunity to work on a wide variety of learning innovations, partnering with business leaders, UHG Corporate L&D and technology teams to improve business processes and gather and report on learning utilization and effectiveness. Providing timely support for customers and monitoring the L&D central email.

The Value Enablement shared services team consists of ~15 employees supporting the learning & development, training, communications, project management, and change management needs of UHG Corporate Services. Corporate Services comprises ~500 employees who deliver great customer service by providing expertise and enterprise leverage in real estate, procurement, environmental, occupational health, and safety for our 400k internal customers across UHG, UnitedHealthcare, and Optum.

Major Responsibilities

• Gather data business requirements, including key L&D analytics, industry metrics, and benchmarks
• Able to understand the difference between business requirements and technical solutions
• Assesses and interprets customer needs and requirements
• Design, develop and distribute L&D metrics reporting and visualization, leveraging business intelligence reporting
• Design, develop and distribute business learning reporting and visualization, leveraging business intelligence reporting
• Manage learner groups/analysis, and assignment of Environmental, Occupational Health & Safety (EOHS) regulatory training in coordination with business partners/training leads, leveraging business intelligence reporting
• Support EOHS team with future innovations of the learning enrollment process to reduce friction and improve accuracy
• Ensure all business processes are documented, uniform, and securely stored
• Recommend process improvements for improved efficiencies, removing waste, saving time, and reducing friction
• Solves moderately complex problems and/or conducts moderately complex analyses
• Translates concepts into practice
• Identify capability gaps between current state and desired state
• Identify the business impact of system/application changes, using appropriate tools as needed
• Identifies solutions to non-standard requests and problems
• Conduct and/or support testing activities as appropriate
• Validate usability of technical solutions prior to deployment
• Monitor L&D central email and respond within stated Service Level Agreement, directing to other parties based upon their specialization, and escalating as needed
• Maintain awareness of best practices/approaches related to the business analysis discipline
• Maintain awareness of best practices/approaches related to quality and productivity

Required Qualifications:

• Bachelor's Degree, plus a minimum of 8 years of experience in business analysis, including working with internal business partners and technology leads
• Experience in complex problem solving and process improvement, analyzing and recommending solutions
• Superior analytical thinking skills
• Strong relationship-building, accountability, and critical thinking skills
• Strong knowledge of latest innovations and emerging trends in leveraging data and providing predictive and prescriptive learning analytics
• Proficiency in digital learning platforms, talent analytics tools, and change management best practices
• Effective in collaborating with technical and non-technical stakeholders to deliver next-in-class analytics solutions
• Strong motivation to learn and share knowledge, advocacy for building a learning culture
• Strong time and project management, organizational and prioritization management skills with attention to detail
• Excellent collaboration, emotional intelligence, networking, and communication (written and oral) skills, and ability to balance multiple priorities
• Proven ability to influence without authority, resilient, build relationships, and work effectively in a large matrix environment
• Experience with Microsoft Power BI business intelligence reporting and Smartsheet
• Proficiency with Access databases
• Proficiency in learning management platforms (e.g., EdCast, Oracle Learning Cloud)
• Proficiency in Office 365 Suite of Tools (MS Teams & Apps, PowerPoint, Word, Excel, Access, SharePoint, etc.)

Preferred Qualifications:

• Advanced degree in learning and development, learning design and/or adult learning
• Six Sigma, Lean or other equivalent certification
• Experience with SQL
• Experience working in the operations of learning and development in healthcare industry and environmental, occupational health, and safety
• Uncertainty and Ambiguity Comfort
• Growth & Innovation Mindsets
• Critical & Systems Thinking
• Enterprise & Industry Insight
• Self-Confidence & Interpersonal Agility