Community Associate

Connect People, Power Communities

Be the heart of every community you serve. As a Community Associate, you'll help manage U.S.-based homeowners' associations by handling requests, coordinating with vendors, and supporting seamless property operations-all while building meaningful global connections. Thrive in a role designed for both career growth and personal fulfillment. With fixed weekends off and a hybrid setup in beautiful Baguio City, you'll have more time to recharge, pursue passions, and enjoy life outside of work.

Job Description

As a Community Associate, you'll act as the first point of contact for U.S.-based communities-responding to service requests, managing communications, and ensuring smooth daily operations. Your efficiency and professionalism will keep property management running seamlessly across borders.

Job Overview

Employment type: Full-time

Shift: Night Shift, Weekends Off

Work setup: Hybrid, Baguio City

Salary: PHP 25,

Exciting Perks Await

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Hybrid work arrangement
• Prime office location in Baguio (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner
• (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 1-3 years of experience as a Customer Service Representative
• Must be able to work night shift; flexibility with work schedule required
• Extremely high fluency in English-both written and spoken
• High comfort level with technology, especially web-based software like Google Suite
• Strong organizational and multitasking skills
• Detail-oriented and capable of working independently
• Comfortable with open team communication and transparency

Your Daily Tasks

• Respond to emails and phone calls from vendors, board members, and property owners
• Answer and update tickets in Vantaca in a timely manner
• Collaborate with a Chicago-based Community Manager
• Support daily operations for your assigned portfolio
• Monitor and resolve association requests via the online ticketing system
• Serve as the first point of contact for U.S.-based customers and vendors
• Communicate business needs clearly and efficiently
• Research accounts receivable and accounts payable issues
• Track documents and prepare them for e-signing via DocuSign
• Deliver top-tier customer service throughout the process

About the Client

Our client is a trusted real estate services company transforming how communities are managed across the U.S. They specialize in property and association management, offering tailored financial, operational, and administrative support that keeps neighborhoods thriving. Their mission-driven approach fosters trust, collaboration, and lasting impact for every community they serve.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra