IT Support Level 1

5 days ago


Angeles City, Central Luzon, Philippines MVP Asia Pacific Inc. Full time

MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. We were founded with the mission to connect highly skilled offshore professionals with businesses of all sizes across the globe—helping our clients scale with speed and excellence.

At MVP, we foster a culture of professionalism, innovation, and collaboration. Our people enjoy a supportive, growth-driven environment with opportunities for continuous learning, career development and work-life balance.

If you're driven, passionate about learning, and ready to make an impact, we'd love for you to join our growing team of MVPs

IT Support Level 1 (Hybrid)

Job Description:

  • User administration.
  • Troubleshooting and information gathering.
  • Following outlined policies and procedures for specific tasks.
  • Working alongside team members to help further development of work instructions to make future IT helpdesk tasks easier.
  • Support triage and response.
  • Scheduled maintenance.
  • Software Support.
  • Network troubleshooting / fault finding.

Qualifications:

  • Bachelor's degree in Information Technology or any related.
  • Experience as an IT Support or any similar.
  • Documenting skills from an auditing perspective (would be done via ticketing system).
  • Ability to follow outlined policies and procedures when it's important to not deviate.
  • Must be able to demonstrate customer service skills.
  • Excellent communication skills both verbal and written.

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