Client Support Associate

2 weeks ago

Angeles City, Central Luzon, Philippines SuperStaff Full time

We are seeking an experienced and detail-oriented Client Support Associate to join our Facilities Management Maintenance and Repair Department. In this role, you will primarily be responsible for supporting Account Managers in providing excellent customer and vendor services. This will include client communication, processing work orders, and direct interaction with the rest of the client's Repair & Maintenance Team. Your exceptional communication skills, attention to detail, and ability to multitask will be crucial in ensuring accurate record-keeping, efficient invoice processing, and effective coordination

Responsibilities:

  • Quality Assurance (QA) Calls or Emails: Conduct regular QA calls to clients to follow up on completed maintenance and repair tasks, ensuring customer satisfaction, and identifying areas for improvement. Document feedback and escalate any issues to the appropriate account manager for prompt resolution.
  • Communicate with client to obtain necessary work order criteria in order to begin the scheduling process.
  • Vendor Sourcing: Identify potential new vendors via research; perform vetting process as defined by the client. If the decision is made to bring the Vendor into the Service Network, then all paperwork must be completed and uploaded to SharePoint.
  • Processing Customer Work Orders: all assigned work orders to be processed via ServiceSync WOM within the guidelines and NTE amounts of that specific customer. You will be trained on the specifics of ServiceSync.
  • Vendor communications and scheduling – communicating with all vendors to ensure work orders are executed on time, correctly, and at the correct NTE.
  • Vendor Invoice Requests: Manage the invoice process by liaising with vendors and requesting invoices for completed maintenance requests. Verify invoice accuracy.
  • Vendor Service Complete Calls: Manage the service complete calls by liaising with vendors and ensuring scheduled service requests have been completed as scheduled.  Document feedback and escalate any issues to the appropriate account manager for prompt resolution.
  • Vendor Compliance and Quality Assurance: Support compliance with regulatory requirements and quality assurance standards by ensuring proper documentation (e.g. COI, W9, Works Comp Certificate, Vendor Packets), and adherence to processes.
Requirements
  • Proven experience in an administrative support role, preferably with exposure to QA calls and invoice processing
  • Excellent communication skills, both written and verbal, with the ability to convey information clearly and professionally
  • Strong organizational skills and attention to detail, ensuring accuracy in record-keeping, data entry, and invoice verification
  • Proficiency in using office software applications (e.g., MS Office Suite, spreadsheets, databases)
  • Ability to multitask, prioritize effectively, and meet deadlines in a fast-paced environment
  • Team-oriented mindset with the ability to collaborate with cross-functional teams and build positive relationships
  • Familiarity with quality assurance processes and invoice management systems is desirable
  • Knowledge of facilities management, maintenance, or repair terminology is a plus
Benefits
  • HMO with 1 free dependent upon hire
  • Life Insurance
  • Night Differential
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning
  • A laptop will be provided by the company
  • Night shift (will cover EST and also PST in the future)
  • REMOTE
  • 42,000 basic + allowance

  • Client Support Associate

    4 days ago

    Angeles City, Central Luzon, Philippines LogiScale Inc. Full time

    We are seeking an experienced and detail-oriented Client Support Associate to join our Facilities Management Maintenance and Repair Department. In this role, you will primarily be responsible for supporting Account Managers in providing excellent customer and vendor services. This will include client communication, processing work orders, and direct...

  • Client Support Associate

    2 weeks ago

    Angeles City, Central Luzon, Philippines SuperStaff Full time

    We are seeking an experienced and detail-oriented Client Support Associate to join our Facilities Management Maintenance and Repair Department. In this role, you will primarily be responsible for supporting Account Managers in providing excellent customer and vendor services. This will include client communication, processing work orders, and direct...

  • Client Services Manager

    2 weeks ago

    Angeles City, Central Luzon, Philippines Link Wealth Adviser Support Full time

    Qualifications:Applicants must meet the following minimum requirements:Leadership Experience: At least 5 years of progressive leadership or management experience in client services, account management, BPO operations, or a closely related field.Industry Knowledge: Strong background in financial services, wealth management, BPO, or a closely related industry...

  • Technical Support Associate

    4 days ago

    Angeles City, Central Luzon, Philippines Sutherland Full time

    As a Technical Support Associate for our Satellite Internet & Network Solutions account in Clark, you'll be providing bill explanations, addressing general inquiries, and resolving connectivity issues, ensuring a smooth and efficient experience for our clients.What you'll bring to the table:Support customers through phone, chat, and email across a range of...

  • Customer Support Specialist – Moving

    5 days ago

    Angeles City, Central Luzon, Philippines His Word Business Support Services Inc. Full time

    We're Hiring: Customer Support Specialist (Moving & Logistics) Pampanga | Full time | Office basedWe're looking for a Customer Support Specialist with experience in moving, logistics, or transportationto support US clients. If you're confident speaking with customers, handling bookings, escalations, and move day concerns, this role is for you.What you'll...

  • Virtual Assistant

    2 weeks ago

    Angeles City, Central Luzon, Philippines Link Wealth Adviser Support Full time

    Virtual Assistant – Part Time (Morning Shift)Are you an organised, detail-driven administrator who loves helping others? Do you thrive in a supportive environment where accuracy, communication, and professionalism matter. We're looking for a proactive Virtual Assistant to join our team and provide high-quality administrative support.About the RoleAs our...

  • Global Client Account Manager

    5 days ago

    Angeles City, Central Luzon, Philippines TRT Full time

    Overview:The purpose of the TRT Client Account Manager (CAM) is to provide Service Delivery led business development within TRT's existing accounts. This role is different to the TRT Business Development manager (BDM) which is technology and service offering driven business development within TRT's existing and prospective TRT clients. Work is performed...

  • Client Associate

    5 days ago

    Cebu City, Central Visayas, Philippines Premier Business Family Consultants Inc. Full time

    Job ScopeThe Client Associate plays a vital role in ensuring the seamless execution of family enterprise planning engagements by providing comprehensive administrative, logistical, and communication support. This includes managing meeting schedules, coordinating travel arrangements, preparing and organizing program materials, and maintaining accurate records...

  • Client Accounts Manager

    1 week ago

    Angeles City, Central Luzon, Philippines BMG Outsourcing Inc. Full time

    Start and build your career with BMG Outsourcing – a family run and well-respected Australian Outsourcing Company with offices in Clark and Sydney, providing high quality services to clients and promising career to its employees.As a Client Accounts Manager, you will be the bridge between our clients, their employees, and internal delivery teams, ensuring...

  • Healthcare Associate

    2 weeks ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Full time

    Company DescriptionStrategic Office Support or SOS, is a Business Process Outsourcing (BPO) company located in Ebloc 3, IT Park, Lahug, Cebu City that specializes in providing comprehensive support services to our clients in the US healthcare industry. We work with a diverse range of healthcare clients, ensuring they receive the best administrative and...