Quality Improvement Specialist

I. Job Summary

The Business Process Analyst – Quality Improvement plays a key role in assessing, designing, and optimizing hospital workflows and systems to enhance service efficiency, quality of care, patient safety, and compliance with regulatory and accreditation standards. This role provides data-driven insights and facilitates continuous quality improvement (CQI) initiatives that support DOH regulatory compliance and the hospital's operational goals and strategic priorities.

II. Key Duties and Responsibilities

A. Process Analysis and Optimization

· Map and analyze end-to-end workflows, clinical and administrative processes to identify inefficiencies, redundancies, and bottlenecks.

· Facilitate root cause analysis and develop recommendations for improvement.

· Lead or co-lead the redesign of processes to support better performance, patient experience, and resource utilization.

B. Quality Improvement Support

· Collaborate with departments in the planning, implementation, and evaluation of QI projects using proven methodologies (e.g., PDSA, DMAIC, Lean, Six Sigma).

· Develop and maintain QI documentation including charters, process maps, indicators, and progress reports.

· Provide coaching and technical assistance to staff on QI tools and methods.

C. Performance Measurement and Data Reporting

· Establish and monitor performance indicators (KPIs) related to quality, business operations, and efficiency.

· Analyze operational and clinical data to support decision-making and improvement initiatives.

· Create dashboards, reports, and presentations for management and committees.

D. Regulatory and Accreditation Support

· Assist in preparing the organization for audits, surveys, and compliance reviews by DOH, PhilHealth, ISO, and JCI.

· Ensure that improvement efforts align with internal standards and external requirements.

E. Change Management and Stakeholder Engagement

· Facilitate workshops, process walkthroughs, and stakeholder interviews to gather input and build consensus.

· Promote a culture of continuous improvement by engaging frontline staff and department heads in QI discussions and activities.

III. Job Specifications

A. Education

· Bachelor's degree in Industrial Engineering, Healthcare Administration, Nursing, Medical Technology, or related field

· Master's degree or units in Healthcare Quality, Public Health, or Business Management is an advantage

B. Licensure / Certification

· Lean Six Sigma (Yellow/Green Belt) or equivalent certification is preferred

· Background or training in Quality Improvement, Patient Safety, or Data Analytics is an advantage

C. Experience

· At least 2 years of experience in process improvement, quality management, or operations analysis

· Exposure to healthcare or hospital setting is strongly preferred

· Designed and developed hospital policies and manuals

D. Skills and Competencies

· Proficient in process mapping, data visualization, and statistical analysis tools (e.g., Microsoft Excel, Power BI, Minitab, or Visio)

· Strong analytical and critical thinking skills

· Effective facilitation and communication skills

· Detail-oriented, proactive, and adaptable

· Able to manage multiple improvement projects concurrently

E. Personal Attributes

· Collaborative and service-oriented mindset

· Committed to ethical practice and data integrity

· Self-driven and results-focused

IV. Working Conditions

· Primarily office-based with scheduled on-site observation and collaboration across units- MUST

· May involve facilitation of group discussions, audits, or training sessions- MUST

Job Types: Full-time, Permanent

Benefits:

• Employee discount
• Health insurance
• Paid training

Work Location: In person