Customer Support Quality Specialist

ACCOUNT SUPPORT SPECIALIST (US CLIENTS) Onsite – Angeles City – Night Shift (US clients) We are looking for a Client-Facing Account Support Specialist to assist US based customers with account related concerns, including Billing, service questions and retention support. This is an ONSITE, NIGHT SHIFT role based in Angeles City Pampanga working directly...

Join Our Team as a Customer Support SpecialistThe Customer Support Specialist is responsible for providing exceptional technical, billing, and general support to our customers. This role includes acting as a liaison between multiple departments to resolve issues effectively, ensuring that customer inquiries are addressed promptly.Key Responsibilities:•...

We are looking for a Product Operations Quality Specialist, serving as both the proactive quality assurance backbone and reactive problem-solving specialist for our marketplace operations. This dual-function role ensures product listings are optimized and marketplace-ready through preventive quality control while also investigating and resolving critical...

Client Company: A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare. Position: Quality Assurance Specialist Industry: BPO Location: Clark Pampanga Postal: 2023 Salary Offer: Php35,000 Work Schedule: Shifting Schedule Work Set Up:...

Position Overview We are seeking a proactive and detail-oriented Customer Service Trainer to design, develop, and deliver impactful training programs for our growing team. The ideal candidate brings a strong background in the customer service industry, complemented by hands-on QA expertise. This individual will play a critical role in equipping our team with...

Join to apply for the Quality Assurance (QA) Specialist role at MCI Job Overview MCI is a leading Business Process Outsourcing (BPO) company specializing in tailored solutions for diverse client needs. We are committed to excellence and innovation, establishing ourselves as a trusted industry partner. As a QA Specialist, your responsibilities include...

Company Description Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models. Job Description Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst....

Qualifications:Conduct process audits, deploy designed processes, analyze and report performance on quality.Conduct RCAs on transaction monitoring to create action plans to reduce errors and improve service delivery.Provide feedback to the agents, based on the findings of the monitoringWork Setup: Clark (Onsite)Requirements:Quality Specialist for a Service...

Quality Specialist - Service Desk (Clark) | Onsite Job Openings Quality Specialist - Service Desk (Clark) | Onsite About the job Quality Specialist - Service Desk (Clark) | Onsite Qualifications: Conduct process audits, deploy designed processes, analyze and report performance on quality. Conduct RCAs on transaction monitoring to create action plans to...

Location Angeles City, PH About MCI MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Role Overview As a Quality Assurance (QA)...