Process Improvement Specialist

10 hours ago

Angeles, Philippines LawnStarter Full time

Process Improvement Specialist Join to apply for the Process Improvement Specialist role at LawnStarter Description LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. We’re actively seeking talented individuals to help us achieve our ultimate vision of becoming the one-stop shop for all home services. About The Role We’re looking for a Process Improvement Specialist to lead initiatives that enhance efficiency, consistency, and scalability across the organization. You’ll play a critical role in designing smarter workflows, streamlining operations, and driving sustainable change. In this role, you’ll collaborate with cross-functional teams — from operations leadership to change management — to build and implement processes that power LawnStarter’s continued growth. You’ll report directly to the Associate Director of Operations . Responsibilities Analyze current workflows to identify inefficiencies, bottlenecks, and improvement opportunities. Design, document, and implement optimized processes aligned with business goals. Use data and performance metrics to measure process effectiveness and impact. Collaborate with stakeholders to ensure new processes are practical and scalable. Develop detailed SOPs, process maps, and documentation for clarity and consistency. Lead change management initiatives and training to support successful adoption. Continuously monitor and refine processes to drive ongoing improvement. Champion a culture of continuous improvement across all teams. Qualifications 3+ years of experience in process improvement, operations, or a related role. Proven ability to design and implement efficient business processes. Strong analytical mindset — you love using data to guide decisions. Proficiency in process mapping tools (e.g., Lucidchart, Visio). Familiarity with Lean, Six Sigma, or other process improvement methodologies. Excellent communication, collaboration, and project management skills. Experience in change management or training is a plus. Optional: Lean Six Sigma Green or Black Belt certification preferred. Benefits Fully Remote: Work from anywhere you want.

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