Customer Contact Center

1 day ago

Manila, National Capital Region, Philippines Remitly Full time ₱150,000 - ₱250,000 per year

A CRU Customer Contact Ctr – Fulfillment Analyst I ensures fulfillment of all police records orders from different customer platforms, researches various Law Enforcement Agencies' websites for accident and/or incident reports, and performs data acquisition and validation following strict business rules.  

Performs routine and recurring assignments such as compiling, and reviewing records 

Demonstrates attention to detail and a heightened sense of urgency in obtaining these records 

Public acquisition of records from one or more sources 

Maintain, update and terminate orders through Order Maintenance 

Maintain and update both internal and client databases 

Process and/or procure police reports online as part of order fulfillment 

Verify order information using internet tools such as maps and other lookup tools 

Perform outbound calls to Police Agencies to update order status, data validation and gathering 

Qualifications: 

Must possess a Bachelor's Degree of any field  

Excellent verbal and written communication skills 

Strong organizational and workflow management skills 

Research background with high attention to details 

Experience in performing outbound calls with excellent probing techniques preferred but not required 

Excellent multitasking skills 

Proficient in keyboard and MS Tools, specifically Excel, Word etc. 

Willing to work on shifting schedules including weekends 

Energetic, enthusiastic, motivated and driven individuals 



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