Customer Contact Center

2 days ago

Manila, National Capital Region, Philippines Remitly Full time ₱150,000 - ₱250,000 per year

A CRU Customer Contact Ctr – Fulfillment Analyst I ensures fulfillment of all police records orders from different customer platforms, researches various Law Enforcement Agencies' websites for accident and/or incident reports, and performs data acquisition and validation following strict business rules.  

Performs routine and recurring assignments such as compiling, and reviewing records 

Demonstrates attention to detail and a heightened sense of urgency in obtaining these records 

Public acquisition of records from one or more sources 

Maintain, update and terminate orders through Order Maintenance 

Maintain and update both internal and client databases 

Process and/or procure police reports online as part of order fulfillment 

Verify order information using internet tools such as maps and other lookup tools 

Perform outbound calls to Police Agencies to update order status, data validation and gathering 

Qualifications: 

Must possess a Bachelor's Degree of any field  

Excellent verbal and written communication skills 

Strong organizational and workflow management skills 

Research background with high attention to details 

Experience in performing outbound calls with excellent probing techniques preferred but not required 

Excellent multitasking skills 

Proficient in keyboard and MS Tools, specifically Excel, Word etc. 

Willing to work on shifting schedules including weekends 

Energetic, enthusiastic, motivated and driven individuals 



We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.

  • Genesys Contact Center

    5 days ago

    Manila, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱900,000 - ₱1,200,000 per year

    Position Summary:As a Custom Software Engineer, you will be responsible for developing tailored software solutions that address unique business requirements. Your day-to-day tasks will include coding, enhancing system components, and collaborating with team members to deliver scalable, high-performance applications using modern technologies and Agile...

  • Genesys Contact Center Engineer

    3 days ago

    Manila, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱900,000 - ₱1,200,000 per year

    Genesys Contact Center EngineerBGC Taguig | Contract | (Hybrid- Twice in week) | Competitive SalaryProfessional & Technical Skills:-Required Skill: Advanced proficiency in Genesys Contact Center Operation (Minimum 1 year).-Strong understanding of software development methodologies and best practices.-Experience with modern programming languages and...

  • Contact Center Coordinator

    2 days ago

    Manila, National Capital Region, Philippines Public Safety Savings and Loan Association, Inc. (PSSLAI) Full time ₱300,000 - ₱600,000 per year

    Job Summary:The Contact Center Coordinator shall be responsible for outbound and inbound calls, emails and text messages from the members and agents of the association in loan assessments. The position is also responsible for the handling of Field Agents of Non Voice Support, Text Blast and outbound calls in a timely manner. They also promote and advise...

  • Coordinator, Customer Care Center – Service

    1 week ago

    Manila, National Capital Region, Philippines Onity External Career Site Full time ₱150,000 - ₱250,000 per year

    JOB FUNCTIONS AND RESPONSIBILITIESHandle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met Logs all borrower contacts into the loan servicing system Offer long term resolutions to customers to resolve...

  • Coordinator, Customer Care Center – Service

    7 days ago

    Manila, National Capital Region, Philippines Onity Group Inc. Full time ₱80,000 - ₱120,000 per year

    JOB FUNCTIONS AND RESPONSIBILITIESHandle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not metLogs all borrower contacts into the loan servicing systemOffer long term resolutions to customers to resolve...

  • Customer Contact Ctr

    7 days ago

    Manila, National Capital Region, Philippines Remitly Full time ₱900,000 - ₱1,200,000 per year

    Overview:The LexisNexis Risk Solutions – Claims Record Unit (Internet Research) provides streamline processes in retrieving accident and incident reports from various Law Enforcement Agencies in support of LN Police Records product customers. Our commitment is to provide Insurance customers an easier, faster, accurate and cost-effective way of getting...

  • Customer Contact Ctr

    5 days ago

    Manila, National Capital Region, Philippines RELX Group Full time ₱600,000 - ₱1,200,000 per year

    Overview:The LexisNexis Risk Solutions – Claims Record Unit (Internet Research) provides streamline processes in retrieving accident and incident reports from various Law Enforcement Agencies in support of LN Police Records product customers. Our commitment is to provide Insurance customers an easier, faster, accurate and cost-effective way of getting...

  • Contact Center Trainer

    2 weeks ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱900,000 - ₱1,200,000 per year

    Job Description The Customer Service Trainer designs, delivers, and evaluates training programs for new and existing Customer Service team members. This role helps all team members to be equipped with the knowledge, skills, and tools necessary to perform their roles effectively, ethically, and in compliance with regulatory standards.Key Duties:Develop and...

  • Contact Center Trainer

    1 week ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionThe Customer Service Trainer designs, delivers, and evaluates training programs for new and existing Customer Service team members. This role helps all team members to be equipped with the knowledge, skills, and tools necessary to perform their roles effectively, ethically, and in compliance with regulatory standards.Key Duties:Develop and...

  • Customer Service Officer

    1 week ago

    Manila, National Capital Region, Philippines Power Mac Center Full time ₱150,000 - ₱250,000 per year

    We're Hiring – Customer Service OfficersCompany DescriptionPower Mac Center, established in 1994, is a leading Apple Premium Reseller in the Philippines. With over 30 years of experience and 130+ retail stores nationwide, the company provides a wide range of Apple products and services including premium accessories, Apple supplements, and wearable...