Fulfillment Analyst I

11 hours ago

Manila, National Capital Region, Philippines RELX Group plc Full time ₱250,000 - ₱500,000 per year
A CRU Customer Contact Ctr - Fulfillment Analyst I ensures fulfillment of all police records orders from different customer platforms, researches various Law Enforcement Agencies' websites for accident and/or incident reports, and performs data acquisition and validation following strict business rules.

• Performs routine and recurring assignments such as compiling, and reviewing records

• Demonstrates attention to detail and a heightened sense of urgency in obtaining these records

• Public acquisition of records from one or more sources

• Maintain, update and terminate orders through Order Maintenance

• Maintain and update both internal and client databases

• Process and/or procure police reports online as part of order fulfillment

• Verify order information using internet tools such as maps and other lookup tools

• Perform outbound calls to Police Agencies to update order status, data validation and gathering

Qualifications:

• Must possess a Bachelor's Degree of any field

• Excellent verbal and written communication skills

• Strong organizational and workflow management skills

• Research background with high attention to details

• Experience in performing outbound calls with excellent probing techniques preferred but not required

• Excellent multitasking skills

• Proficient in keyboard and MS Tools, specifically Excel, Word etc.

• Willing to work on shifting schedules including weekends

• Energetic, enthusiastic, motivated and driven individuals

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