Customer Service Representative

11 hours ago

Imus, Calabarzon, Philippines Clibase Technology Inc Full time ₱20,000 - ₱30,000 per year

We are hiring a customer service representative to manage customer queries and questions. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Must be able to provide customer service through email support, live chat, and phone calls.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Potential opportunity for future team management responsibilities.
  • Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Advanced software proficiency required for computer systems.
  • Experience working with customer support.
  • Minimum 6 months to 1 year of customer service experience required.

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