
Application Support Engineer
2 days ago
About the Role
We are looking for a detail-oriented Systems Application Engineer to join our team. In this role, you will collaborate closely with both internal stakeholders (development, product line management, project managers) and external partners (third-party vendors and customer system maintenance teams). You will play a key part in ensuring smooth operations, supporting system maintenance, and delivering exceptional customer service.
Key Responsibilities
- Provide Level 2 Support for our Siemens Austrian team during the onsite maintenance and support period.
- Support testing of the GridScale X Prepay application/platform prior to software and firmware updates.
- Manage Incident, Problem, Configuration, and Knowledge Management processes.
- Investigate and diagnose incidents and defects, providing timely updates to customers.
- Perform initial assessment and validation of trouble tickets.
- Assist customers in system monitoring and escalate/re-prioritize trouble tickets as required.
- Collaborate with the internal service delivery organization to ensure seamless support.
Qualifications
- Strong foundation in IT through education or equivalent experience.
- 3–5 years of hands-on experience with Linux.
- 3–5 years of experience in SQL.
- Knowledge of VMWare is highly desirable.
- Familiarity with network administration and database management systems is an advantage.
- Prior experience in a service desk or call center environment is a plus.
- Excellent communication skills with fluency in English.
- Customer-focused, with a polite, friendly, and professional approach.
- Flexible to work outside of standard business hours, including overtime and standby shifts.
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