Application Support Engineer

3 days ago

Makati City, National Capital Region, Philippines John Clements Consultants, Inc. Full time ₱900,000 - ₱1,200,000 per year

About the Role

We are looking for a detail-oriented Systems Application Engineer to join our team. In this role, you will collaborate closely with both internal stakeholders (development, product line management, project managers) and external partners (third-party vendors and customer system maintenance teams). You will play a key part in ensuring smooth operations, supporting system maintenance, and delivering exceptional customer service.

Key Responsibilities

  • Provide Level 2 Support for our Siemens Austrian team during the onsite maintenance and support period.
  • Support testing of the GridScale X Prepay application/platform prior to software and firmware updates.
  • Manage Incident, Problem, Configuration, and Knowledge Management processes.
  • Investigate and diagnose incidents and defects, providing timely updates to customers.
  • Perform initial assessment and validation of trouble tickets.
  • Assist customers in system monitoring and escalate/re-prioritize trouble tickets as required.
  • Collaborate with the internal service delivery organization to ensure seamless support.

Qualifications

  • Strong foundation in IT through education or equivalent experience.
  • 3–5 years of hands-on experience with Linux.
  • 3–5 years of experience in SQL.
  • Knowledge of VMWare is highly desirable.
  • Familiarity with network administration and database management systems is an advantage.
  • Prior experience in a service desk or call center environment is a plus.
  • Excellent communication skills with fluency in English.
  • Customer-focused, with a polite, friendly, and professional approach.
  • Flexible to work outside of standard business hours, including overtime and standby shifts.

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