CSR (Healthcare Account) – BGC | Start on Sept 1 | 30K Sign-On Bonus

4 days ago

Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱300,000 - ₱420,000 per year

Job Description

We are looking for dedicated Customer Service Representatives to join our growing healthcare account in BGC. If you're passionate about helping others and have experience in the BPO industry, this is your opportunity to join a team that values compassion, communication, and professionalism.

This role will involve assisting patients, providers, or healthcare partners with inquiries related to care management, benefits, and services through phone, email, or back-office processing.

Start Date: September 01, 2025

Work Setup: Blended – Inbound & Outbound Calls, Back-Office Tasks

Industry: Healthcare / Care Management

Key Responsibilities

  • Respond to customer inquiries via phone, email, or chat in a professional and timely manner
  • Handle outbound calls for follow-ups or care coordination
  • Process back-office healthcare-related tasks accurately
  • Document all interactions according to company and compliance guidelines
  • Collaborate with internal departments to resolve customer issues
  • Maintain a high level of customer satisfaction and empathy
  • Ensure compliance with data privacy and healthcare regulations

Qualifications

  • Must be a High School Graduate or above
  • Minimum of 18 months experience in BPO handling customer-facing roles
  • Experience in healthcare or care management is a strong plus
  • Excellent English communication skills – both written and verbal
  • Strong problem-solving skills and attention to detail
  • Willing to work onsite in BGC
  • Amenable to start by September 1, 2025

Job Types: Full-time, Permanent

Pay: Php25, Php35,000.00 per month

Application Question(s):

  • Can you start ASAP?

Experience:

  • Customer service: 1 year (Required)

Work Location: In person

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