Benefits Buddy

4 days ago

Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱26,000 - ₱30,000 per year

Here's a Gen Z–style job description based on your details — written to sound catchy, engaging, and applicant-friendly while still covering all the important info:


Benefit Customer Service Rep (BGC Onsite | Night Shift | Up to ₱30K)

Location: BGC

Setup: Full Onsite

Shift: Night Shift (start around 8PM–10PM)

Start Date: Sept 8, 2025 (or ASAP – business needs first)


What You'll Do

As a Benefit Customer Service Representative, you'll be the go-to hero for client members when it comes to their healthcare and pension plans. Your role is all about making things simple, supportive, and stress-free for customers.

You'll be:

  • Helping members via phone, chat, and email.
  • Building trust and empathy while solving concerns.
  • Explaining healthcare & pension info in a way that's clear and easy to understand.
  • Handling sensitive info with respect (HIPAA + data privacy compliant).
  • Keeping accurate call notes and documentation.
  • Cross-training on multiple clients to level up your skills.
  • Joining team huddles and ongoing training sessions.

Basically, you'll be the friendly problem-solver who makes a real difference in people's lives every shift.


Salary & Perks

Pay depends on your BPO experience

  • 1 yr – ₱26K
  • 2 yrs – ₱27K
  • 3 yrs – ₱28K
  • 4 yrs – ₱29K
  • 5 yrs – ₱30K

Plus:

  • ₱1,000 Night Transportation Allowance
  • ₱1,500 Quarterly Performance Incentives
  • Growth opportunities + cross-training

What We're Looking For

1+ year CSR/BPO experience (voice, international account only)

Must be bachelor's or associate degree holder

Strong comms, empathy, and professionalism

Ready to handle confidential info & tough calls with patience


Recruitment Process
  1. Phone Screen
  2. Service Delivery Interview (30 mins recorded)
  3. Client Review of your recording

Interviews usually happen mid to late night — bring your energy


Why You'll Love It Here
  • Work in a professional yet supportive team environment.
  • Be recognized for your effort + dedication.
  • Real career growth with multiple client exposure.
  • A role that's more than a job — it's about helping people.

Ready to make an impact while building a stable, rewarding career?

Apply now and let's make your BGC career journey happen

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