
Process Developer
7 days ago
Ready to shape the future of work?
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Process Developer, Fraud (Practioner)
As a Fraud Chargeback Associate, your role will be focused on processing cardholder dispute transactions within established card network (Visa, Mastercard, Discover, AMEX, etc…) guidelines, and in alignment with federal rules and regulations. A Fraud Chargeback Associate ensures disputes and recovery efforts are processed within business parameters mitigate financial losses.
Responsibilities
· Handle all aspects of the dispute process in compliance with established card network mandates, federal and state rules and regulations.
· Review, research and initiate dispute inquiries from cardholders, financial institutions, and internal departments for the client.
· Ensure compliance with all federal and state regulations to resolve billing errors (including all aspects of Reg E and Z).
· Handle Omni Channel inquiries from cardholders, financial institutions, and internal departments regarding disputes within established SLAs.
· Timely escalation as required to the appropriate resource issues that are unable to be resolved by the agent.
· Handles/resolves non-posted items, retrieval projects and authorization chargebacks.
· Meets the standards of the job, such as KPIs, quality standards, and adherence to schedule.
· Other related duties assigned as needed.
Qualifications we seek in you
Minimum Qualifications / Skills
· Minimum Graduate or Post Graduate.
· Excellent customer service skills that build high levels of customer satisfaction.
· Effective verbal and written communication skills.
· PC knowledge and MS Office applications.
· Detail-oriented with good organizational skills.
· Ability to manage multiple tasks in a fast-paced environment.
Ability to work both independently and in a team environment.
· Ability to maintain confidentiality.
Preferred Qualifications/ Skills
· Experience in call center, fraud, or banking experience.
· Knowledge of card networks (Visa, Mastercard, Discover, AMEX, etc…) operating rules and regulations and federal and state regulations.
· Knowledge of processes and procedures that affect credit, debit and pre-paid debit dispute processing.
Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
-
Process Developer
3 weeks ago
Ayala Alabang, National Capital Region, Philippines Genpact Full timeOverviewJob Description - Process Developer (HIG023522)Process Developer - HIG023522Ready to shape the future of work? At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced...
-
Process Developer
7 days ago
Ayala Alabang, National Capital Region, Philippines Genpact Full time ₱900,000 - ₱1,200,000 per yearProcess Developer-BFS Ready to shape the future of work? At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work...
-
Process Specialist
2 weeks ago
Ayala Alabang, National Capital Region, Philippines Capital One Full time ₱900,000 - ₱1,200,000 per yearAlabang , Philippines, Muntinlupa City, National Capital Region (Manila)Process Specialist - Reporting, Analytics and Development OperationsSummary: To accurately and efficiently complete tasks and objectives within the scope of Reporting, Analytics and Development Operations (Devops) work types such as reports, dashboard, scorecards, and other supported...
-
Process Manager
6 days ago
Ayala Alabang, National Capital Region, Philippines eClerx Career Site Full time ₱600,000 - ₱1,200,000 per yearResponsibilities Study design briefs and determine requirements Schedule projects and define constraints Conceptualize visuals based on requirements Prepare rough drafts and present ideas Develop illustrations, logos, and other designs using software or by hand Develop Motion design concepts and also be able to adapt existing motion designs to fit...
-
Process Manager
4 days ago
Ayala Alabang, National Capital Region, Philippines Personiv Full time ₱900,000 - ₱1,200,000 per yearResponsibilitiesJOB DESCRIPTIONStudy design briefs and determine requirementsSchedule projects and define constraintsConceptualize visuals based on requirementsPrepare rough drafts and present ideasDevelop illustrations, logos, and other designs using software or by handDevelop Motion design concepts and also be able to adapt existing motion designs to fit...
-
Document Control Custodian
4 days ago
Ayala Alabang, National Capital Region, Philippines Thaison Builder and Developer Inc. Full time ₱240,000 - ₱264,000 per yearJOB DESCRIPTON:Ensure correct and full implementation of Documented Information Control Procedure.Maintain and control all IMS documents (manuals, procedures, forms, etc.) in both hard and soft copies.Ensure proper maintenance and organization of PDF and editable versions of IMS documents saved in SharePoint or Google Drive. Encode, file, and maintain...
-
Process Manager
4 days ago
Ayala Alabang, National Capital Region, Philippines eClerx Full time ₱1,200,000 - ₱3,600,000 per yearResponsibilities - Study design briefs and determine requirementsSchedule projects and define constraintsConceptualize visuals based on requirementsPrepare rough drafts and present ideasDevelop illustrations, logos, and other designs using software or by handDevelop Motion design concepts and also be able to adapt existing motion designs to fit the market's...
-
Business Process Analyst
4 days ago
Ayala Alabang, National Capital Region, Philippines TE Connectivity Full time ₱900,000 - ₱1,200,000 per yearWe are looking for a Six Sigma Yellow or Green Belt–trained professional with strong business acumen and a proven track record in process improvement. As a member of our Global Procurement Business Process Team, you will play a key role in analyzing data, leading process optimization efforts, and ensuring global alignment of procurement practices. You will...
-
sap specialist
4 days ago
Ayala Alabang, National Capital Region, Philippines Thaison Builder and Developer Inc. Full time ₱336,000 per yearEducation and Certifications:Bachelor's degree in information technology, Computer Science, Engineering, Accounting or related field.EXPERIENCE:Minimum of 3-5 years of SAP Experience, preferrably in construction or engineering industry.Proven track record in SAP implementation, configuration, and support.Expereince in integrating SAP with construction...
-
Business Process Admin Assistant
2 days ago
Ayala Alabang, National Capital Region, Philippines Sonak Asia Pte Ltd. Full time ₱900,000 - ₱1,200,000 per yearThe Business Process Admin Assistant provides administrative and process support by assisting in the review, documentation, standardization, and improvement of workflows across the organization. The role also supports digitalization and automation initiatives to enhance operational efficiency.Key Responsibilities:Process Standardization & ImprovementAssist...