Process Specialist

1 week ago

Ayala Alabang, National Capital Region, Philippines Capital One Full time ₱900,000 - ₱1,200,000 per year
Alabang , Philippines, Muntinlupa City, National Capital Region (Manila)Process Specialist - Reporting, Analytics and Development Operations

Summary: 

  • To accurately and efficiently complete tasks and objectives within the scope of Reporting, Analytics and Development Operations (Devops) work types such as reports, dashboard, scorecards, and other supported tasks and processes. Responsible for working with different work streams and departments to support strategic objectives and continuous improvement.

General Responsibilities:

Supervises a team or manages assigned sub-function, including but not limited to:

Reporting

  • Deliver recurring and ad-hoc reports/dashboards following internal reporting standards and best practices by collecting, validating, interpreting, and organizing data into standard and/or bespoke reports of assigned LOB/s

  • Exercise sound judgment while analyzing data to ensure a high level of accuracy and timeliness

  • Manage assigned reporting processes in a complex dynamic environment

  • Maintain and improve the reliability, efficiency, and functionality of reports and related processes

Reporting: Scorecard and Performance Management Support

  • Assist in preparing scorecards and rankings for Operations on a monthly basis or as needed

  • Maintain scorecard database and perform updates as necessary to ensure accuracy

  • Assist in the periodic review metrics and weights to ensure scorecards are properly updated 

  • Support the creation and maintenance of scorecard-related processes and documentation

May be assigned / rotated to other related sub-functions including but not limited to sub-functions within Reporting, Analytics (including Forecasting), and Devops

Other job-related duties that may be assigned from time to time

Basic Qualifications: 

  • Educational Background: At least High School diploma

  • 1.5 years of relevant working experience in a call center environment

  • Proficiency in Google Suite or Microsoft Office with strong Google Sheets/MS Excel skills 

  • Strong analytical and organization skills, and attention to details

  • Proven ability to work in a fast-paced, iterative cycle with multiple deliverables under scheduled deadlines

  • Strong communication skills with the ability convey technical concepts in an easy to understand manner

  • Adept at learning new tools and independently problem solve with speed and confidence

Preferred Qualifications: 

  • Bachelor's Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering) or equivalent work experience

  • Experience in Structured Query Language (SQL) querying and other programming languages such as but not limited to Python, etc.

  • Experience in data visualization tools such as but not limited to Tableau, Google Sheets/Slides, etc. 

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

  • Process Specialist

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Capital One Full time ₱25,000 - ₱50,000 per year

    Alabang , Philippines, Muntinlupa City, National Capital Region (Manila)Process Specialist - Reporting, Analytics and Development Operations*Summary:*To accurately and efficiently complete tasks and objectives within the scope of Reporting, Analytics and Development Operations (Devops) work types such as reports, dashboard, scorecards, and other supported...

  • Sr. Process Specialist

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Capital One Financial Corporation Full time ₱900,000 - ₱1,200,000 per year

    Alabang , Philippines, Muntinlupa City, National Capital Region (Manila)Sr. Process Specialist - Reporting, Analytics and Development OperationsSummaryTo assist the Principal Process Specialist in managing the administration of Reporting, Analytics (including Forecasting) and Development Operations (Devops) work types such as reports, scorecards, analysis,...

  • Process Specialist, WF-COE

    2 days ago

    Ayala Alabang, National Capital Region, Philippines Capital One Full time

    Alabang , Philippines, Muntinlupa City, National Capital Region (Manila)Process Specialist, WF-COE*Summary:*WF Center of Excellence (WF-COE) is part of the Workforce Management Team that provides scheduling and consultative support for both customer facing and non customer facing associates.The WF COE works with Workforce Management counterparts outside of...

  • IT Specialist

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Pinnacle Intelligence Full time ₱1,200,000 - ₱2,400,000 per year

    IT Specialist Integration) Job DescriptionClassification:IT Specialist (Integration)Reports To:IT ManagerLocation: Alabang (On-site), Muntinlupa City, Metro Manila, PhilippinesAbout Pinnacle Intelligence:Pinnacle Intelligence is at the forefront of transforming the automotive retail industry. We provide AI-powered, sustainable, and scalable digital solutions...

  • Accounts Receivable Specialist

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Coforge Full time ₱400,000 - ₱600,000 per year

    Job Title:Billing Specialist / Accounts Receivable SpecialistSkills:Strong knowledge of billing processes, accounts receivable, and financial operations.Experience:at least 3 years of experience in billing, accounts receivable, or financial operationsLocation:Alabang, Muntinlupa CityWe at Coforge are hiring a Billing Specialist / Accounts Receivable...

  • Sr. Process Specialist, Workforce Management Skilling and Access Support

    14 hours ago

    Ayala Alabang, National Capital Region, Philippines Capital One Full time ₱1,200,000 - ₱2,400,000 per year

    Alabang , Philippines, Muntinlupa City, National Capital Region (Manila)Sr. Process Specialist, Workforce Management Skilling and Access SupportSummary:To assist the Principal Process Specialist in managing the administration of Workforce Management functions, such as Capacity and Footprint Execution, Schedule and Absence Management, Access Delivery and...

  • AR Specialist

    3 days ago

    Ayala Alabang, National Capital Region, Philippines NYGC Services, Inc. Full time ₱250,000 - ₱500,000 per year

    I. JOB SUMMARY: (Brief description of why the position exists or the overall purpose of the job)The FSSC Specialist supports the Senior Specialist / Team Lead in the daily accounts receivable processing that includes cash receipts applications and reconciliation with the customer's statement of account, handle customer inquiries and other task that may be...

  • Junior Accounting Specialist

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Integrated Business Process and Consulting Services Inc. Full time ₱250,000 - ₱500,000 per year

    What You'll Do:Assist in preparing financial reports and statementsHandle general accounting, taxation, and auditing tasksPrepare and compile weekly and monthly financial statements and reports.Analyze and maintain balance sheets to ensure accuracy.Make journal entries for transactions and adjustments.Manage the month-end and year-end closing process.Handle...

  • Accounts Receivable Specialist

    3 days ago

    Ayala Alabang, National Capital Region, Philippines NYGC Services, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Role : AR SpecialistLocation : Alabang MuntinlupaWork Type : HybridWork Shift : 2PM-11PMJob Description:CPA with at least 5 years' experience in the role is preferredNeeds at least 3 years background in Accounts Receivable functions, please look for candidates with experience in cash application / posting customer payments. I. JOB SUMMARY: (Brief...

  • Finance Specialist

    2 days ago

    Ayala Alabang, National Capital Region, Philippines SGS Full time ₱900,000 - ₱1,200,000 per year

    Company Description SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help...