Process Specialist

2 weeks ago


Ayala Alabang, National Capital Region, Philippines Capital One Full time ₱900,000 - ₱1,200,000 per year
Alabang , Philippines, Muntinlupa City, National Capital Region (Manila)Process Specialist - Reporting, Analytics and Development Operations

Summary: 

  • To accurately and efficiently complete tasks and objectives within the scope of Reporting, Analytics and Development Operations (Devops) work types such as reports, dashboard, scorecards, and other supported tasks and processes. Responsible for working with different work streams and departments to support strategic objectives and continuous improvement.

General Responsibilities:

Supervises a team or manages assigned sub-function, including but not limited to:

Reporting

  • Deliver recurring and ad-hoc reports/dashboards following internal reporting standards and best practices by collecting, validating, interpreting, and organizing data into standard and/or bespoke reports of assigned LOB/s

  • Exercise sound judgment while analyzing data to ensure a high level of accuracy and timeliness

  • Manage assigned reporting processes in a complex dynamic environment

  • Maintain and improve the reliability, efficiency, and functionality of reports and related processes

Reporting: Scorecard and Performance Management Support

  • Assist in preparing scorecards and rankings for Operations on a monthly basis or as needed

  • Maintain scorecard database and perform updates as necessary to ensure accuracy

  • Assist in the periodic review metrics and weights to ensure scorecards are properly updated 

  • Support the creation and maintenance of scorecard-related processes and documentation

May be assigned / rotated to other related sub-functions including but not limited to sub-functions within Reporting, Analytics (including Forecasting), and Devops

Other job-related duties that may be assigned from time to time

Basic Qualifications: 

  • Educational Background: At least High School diploma

  • 1.5 years of relevant working experience in a call center environment

  • Proficiency in Google Suite or Microsoft Office with strong Google Sheets/MS Excel skills 

  • Strong analytical and organization skills, and attention to details

  • Proven ability to work in a fast-paced, iterative cycle with multiple deliverables under scheduled deadlines

  • Strong communication skills with the ability convey technical concepts in an easy to understand manner

  • Adept at learning new tools and independently problem solve with speed and confidence

Preferred Qualifications: 

  • Bachelor's Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering) or equivalent work experience

  • Experience in Structured Query Language (SQL) querying and other programming languages such as but not limited to Python, etc.

  • Experience in data visualization tools such as but not limited to Tableau, Google Sheets/Slides, etc. 

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).



  • Ayala Alabang, National Capital Region, Philippines Jollibee Group Full time ₱800,000 - ₱1,200,000 per year

    Process Improvement SpecialistSupports management in decision-making (strategic, tactical, operational) using Industrial Engineering tools and techniques. Focuses on enhancing efficiency across supply chain processesAssigned to a specific site but may assist other sites when neededDetermines operational standards, sets performance targets, and secures...

  • Process Associate

    4 weeks ago


    Ayala Alabang, National Capital Region, Philippines Scan Global Logistics Full time

    SGL Manila (Shared Service Center), Inc is currently hiring for Process Associates:Master Data ManagementRoles and Responsibilities:Perform the daily update and execution of business processes for the Shared Service Center ensuring that standard operating procedures are completely followed.Delivers performance based on timeliness, accuracy and productivity...


  • Ayala Alabang, National Capital Region, Philippines Capital One Full time ₱1,200,000 - ₱2,400,000 per year

    CategoryProcess and Project ManagementExperienceAssociatePrimary AddressMuntinlupa City, National Capital Region (Manila)OverviewAlabang , Philippines, Muntinlupa City, National Capital Region (Manila)Process Specialist, WF-COESummary:WF Center of Excellence (WF-COE) is part of the Workforce Management Team that provides scheduling and consultative support...

  • IT Specialist

    1 week ago


    Ayala Alabang, National Capital Region, Philippines Pinnacle Intelligence Full time ₱1,200,000 - ₱2,400,000 per year

    IT Specialist Integration) Job DescriptionClassification:IT Specialist (Integration)Reports To:IT ManagerLocation: Alabang (On-site), Muntinlupa City, Metro Manila, PhilippinesAbout Pinnacle Intelligence:Pinnacle Intelligence is at the forefront of transforming the automotive retail industry. We provide AI-powered, sustainable, and scalable digital solutions...


  • Ayala Alabang, National Capital Region, Philippines NYGC Services, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Role : AR SpecialistLocation : Alabang MuntinlupaWork Type : HybridWork Shift : 2PM-11PMJob Description:CPA with at least 5 years' experience in the role is preferredNeeds at least 3 years background in Accounts Receivable functions, please look for candidates with experience in cash application / posting customer payments. I. JOB SUMMARY: (Brief...


  • Ayala Alabang, National Capital Region, Philippines NYGC Services, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job Title: Senior AP Specialist / AP Team LeadLocation: Alabang, Muntinlupa (3 times a week RTO -Hybrid)Mode of Hiring: Full time ContractJOB SUMMARY: The FSSC Senior Specialist supports the Team Lead in the daily accounts payable processingthat includes payment and reconciliation with the vendor's statement of account, handlesupplier inquiries and other...

  • Benefits Specialist

    4 days ago


    Ayala Alabang, National Capital Region, Philippines Gatestone & Company Americas Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Gatestone & Co. Americas Inc.The Role: Benefits SpecialistThe Benefits Specialist is responsible for administering and managing employee benefits programs, including government-mandated benefits HMO processing, and company-initiated benefits. The role ensures accurate enrollment, updates, and deactivation of benefits, while maintaining compliance with labor...


  • Ayala Alabang, National Capital Region, Philippines Tap Growth ai Full time ₱1,200,000 - ₱3,600,000 per year

    We're Hiring: Senior Data Specialist We are seeking an experienced Senior Data Specialist to join our dynamic team and drive data-driven decision making across the organization. The ideal candidate will have expertise in data analysis, database management, and statistical modeling to transform raw data into actionable insights that support business...


  • Ayala Alabang, National Capital Region, Philippines Tap Growth ai Full time

    Job SummaryThe Senior Specialist – Accounts Payable supports the daily operations of the Procure-to-Pay process, ensuring accurate and timely invoice processing, payments, and account reconciliations in compliance with company policies. This role reviews the work of junior specialists, handles vendor inquiries, supports audits, prepares reports, and...

  • Logistics Specialist

    3 weeks ago


    Ayala Alabang, National Capital Region, Philippines Jollibee Group of Companies Full time

    Select how often (in days) to receive an alert:Title: Logistics Specialist (Inventory Management)The Logistics Specialist (Inventory Management) is responsible for monitoring and maintaining inventory accuracy, integrity, and compliance of the 3rd party logistics service provider. This role ensures that third-party providers adhere to inventory control...