IT Application Support Associate

7 days ago

Ortigas, Philippines Cocogen Insurance, Inc. Full time ₱200,000 - ₱240,000 per year

Job Description:

Responsible for resolving problems as reported on the ticketing system and providing first-line support for any systems related concerns. He is also responsible for system batch processing, generation of reports, coding of simple report scripts and granting of system access.

The duties may include, but are not limited, to the following:

  • Performs coding, testing and documentation of simple report scripts and maintaining existing scripts to meet required changes, corrections and modifications.
  • Performs Systems Batch Processing and prepares related reports. Ensures generated reports are calibrated and accurate before turning over to users.
  • Logs all relevant incident/service request details; allocate categorization and prioritization codes
  • Provides first-line investigation and diagnosis.
  • Resolves incidents/service requests when first contacted whenever possible
  • Escalates incidents/service requests that cannot be resolved within agreed timescales.
  • Escalates incidents which are recurring.
  • Closes all resolved incidents, requests and other calls.
  • Updates CMDB (Configuration Management Database).
  • Performs special tasks as assigned:
  • Provides system access to users and initiates the review of access on a regular basis.
  • Keeps track and apply accordingly all up to date developments on all fields related to the position.
  • Performs other duties assigned by immediate superior.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • With at least 1 year of experience in the same function
  • Familiarity with IT monitoring tools and ticketing systems.
  • Hands-on experience with JasperReports, iReport, or similar reporting tools.
  • Proficiency in SQL scripting and PL/SQL

Online Recruitment Process

Hybrid Work Schedule

Job Type: Full-time

Pay: From Php20,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Education:

  • Bachelor's (Required)

Experience:

  • SQL, PL/SQL: 1 year (Required)

Work Location: In person

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