IT Application Support Associate

1 week ago

Ortigas, Philippines Cocogen Insurance, Inc. Full time ₱200,000 - ₱240,000 per year

Job Description:

Responsible for resolving problems as reported on the ticketing system and providing first-line support for any systems related concerns. He is also responsible for system batch processing, generation of reports, coding of simple report scripts and granting of system access.

The duties may include, but are not limited, to the following:

  • Performs coding, testing and documentation of simple report scripts and maintaining existing scripts to meet required changes, corrections and modifications.
  • Performs Systems Batch Processing and prepares related reports. Ensures generated reports are calibrated and accurate before turning over to users.
  • Logs all relevant incident/service request details; allocate categorization and prioritization codes
  • Provides first-line investigation and diagnosis.
  • Resolves incidents/service requests when first contacted whenever possible
  • Escalates incidents/service requests that cannot be resolved within agreed timescales.
  • Escalates incidents which are recurring.
  • Closes all resolved incidents, requests and other calls.
  • Updates CMDB (Configuration Management Database).
  • Performs special tasks as assigned:
  • Provides system access to users and initiates the review of access on a regular basis.
  • Keeps track and apply accordingly all up to date developments on all fields related to the position.
  • Performs other duties assigned by immediate superior.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • With at least 1 year of experience in the same function
  • Familiarity with IT monitoring tools and ticketing systems.
  • Hands-on experience with JasperReports, iReport, or similar reporting tools.
  • Proficiency in SQL scripting and PL/SQL

Online Recruitment Process

Hybrid Work Schedule

Job Type: Full-time

Pay: From Php20,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Education:

  • Bachelor's (Required)

Experience:

  • SQL, PL/SQL: 1 year (Required)

Work Location: In person

  • Accounting Application Support

    5 days ago

    Ortigas, Philippines We Connect HR Solutions Full time ₱300,000 - ₱360,000 per year

    Are you a detail-oriented accounting professional with a knack for technology? We're looking for someone to join our team in Ortigas, Pasig, and help clients with their accounting and software needs.What You'll Do:Be a key support for our clients: Help them resolve issues related to accounts receivable, accounts payable, and financial reporting, all while...

  • IT Application Associate

    2 weeks ago

    Ortigas, Philippines Cocogen Insurance, Inc. Full time ₱40,000 - ₱60,000 per year

    Job Description:Responsible for resolving problems as reported on the ticketing system and providing first-line support for any systems related concerns. He is also responsible for system batch processing, generation of reports, coding of simple report scripts and granting of system access.The duties may include, but are not limited, to the...

  • Technical Support Engineer

    5 days ago

    Ortigas, Philippines Actionlabs IT Services Full time ₱300,000 - ₱360,000 per year

    About the RoleWe are seeking a Technical Support Engineer to provide hands-on technical assistance and troubleshooting for end users, clients, and internal teams. The role involves diagnosing hardware, software, and network-related issues, ensuring timely resolution, and maintaining high levels of customer satisfaction.Key ResponsibilitiesRespond to...

  • Application Support Lead

    1 day ago

    Ortigas, Metro Manila, Philippines Indra Philippines, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    Role DescriptionThis is a full-time on-site role for an Application Support Team Lead located in Pasig. The Application Support Team Lead will oversee day-to-day operations of the application support team, ensure timely resolution of technical issues, and manage problem management processes. Main tasks include providing technical support, troubleshooting,...

  • Production Support Associate

    5 days ago

    Ortigas, Metro Manila, Philippines Satellite Office Full time ₱1,200,000 - ₱2,400,000 per year

    PRODUCTIONS SUPPORT ASSOCIATE (Temp Role)Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN PRODUCTIONS SUPPORT ASSOCIATE (Temp Role) ?We are...

  • Application Support Analyst

    1 day ago

    Ortigas, Metro Manila, Philippines vCustomer Philippines, Inc. Full time ₱30,000 - ₱60,000 per year

    We're Hiring: Application Support Analyst - ServiceNowWork Where People MatterAt Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers...

  • Application Support Engineer

    1 day ago

    Ortigas, Metro Manila, Philippines vCustomer Philippines, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job SummaryWe are seeking a proactive and detail-oriented OSS Engineer to provide dedicated operational and project support across a diverse portfolio of platforms and systems developed and maintained by NDE, as well as those integrated with other technology domains. This role focuses on — but is not limited to — design implementation, integration, and...

  • Application Support

    5 days ago

    Ortigas, Metro Manila, Philippines KMC Solutions Full time ₱800,000 - ₱1,200,000 per year

    As a Tier 1 Technical Customer Experience (CX) Advocate, you are the first line of support for our customers, providing exceptional service and technical assistance. Your role is pivotal in ensuring customers maximize their experience with our products and services. This position demands outstanding communication skills, a problem-solving mindset, and the...

  • Accounting Associate

    5 days ago

    Ortigas, Philippines JOB CONNECT RESOURCES INC. Full time ₱180,000 - ₱360,000 per year

    Name of Agency : Job Connect Resources Inc.Name of Company : Nutral Herbal CorporationJob Description4 Months Seasonal - After 4 months Experience Being Accounting Associate here in Nutral Herbal Corp. kapag maganda yung performance mo being Accounting Associate will continue being accounting department.Perform daily bookkeeping and ensure accurate posting...

  • Fulfillment Associate

    5 days ago

    Ortigas, Philippines Cycle Financing Corporation Full time

    The Fulfillment Associate supports the fulfillment process for approved loans, ensuring smooth coordination between clients, vendors, and internal teams. This role includes assisting with client communication, verifying product availability, processing contracts and payments to vendors/stores, and updating clients on the status of their appliance delivery or...