Technical Support

2 days ago

Manila, National Capital Region, Philippines KMC Solutions Full time $104,000 - $130,878 per year

As a Tier 1 Technical Customer Experience (CX) Advocate, you are the first line of support for our customers, providing exceptional service and technical assistance. Your role is pivotal in ensuring customers maximize their experience with our products and services. This position demands outstanding communication skills, a problem-solving mindset, and the ability to adapt to a fast paced, dynamic environment.

Responsibilities

Customer Support

  • Provide real-time support through Zendesk tickets and calls, ensuring prompt and accurate resolutions.
  • Handle incoming phone calls to troubleshoot customer issues with empathy and clarity.
  • Address a wide range of inquiries, including hardware setup, software functionality, troubleshooting, and best practices.

Technical Expertise

  • Gain in-depth knowledge of Photobooth Supply Co.'s products, including assembly, software, hardware, printing solutions, and account management.
  • Troubleshoot and resolve technical issues while escalating complex cases to the Tier 2 team when necessary.

Collaboration & Communication

  • Work closely with the Tier 1 Team, fellow advocates, and Tier 2 teams to share knowledge, resolve escalations, and improve workflows.
  • Participate in team training, mentorship, and development sessions to enhance your skills

Qualifications

2-3 years of technical support experience.

Previous experience troubleshooting hardware and software remotely is required.

Exceptional English language written and verbal communication skills.

Strong problem-solving skills with a customer-first mindset.

Ability to troubleshoot technical issues in a clear, concise manner.

Preferred

Familiarity with Zendesk support ticketing systems.

Background in photography, software, or event-related technology is a plus.

Skills & Competencies

  • Proactive and resourceful in identifying solutions.
  • Comfortable working in a remote team environment.
  • Strong attention to detail and organizational skills. Ability to handle a high volume of inquiries while maintaining quality.
  • Empathy and patience when dealing with customer challenges.

  • Technical Support

    2 days ago

    Manila, National Capital Region, Philippines ONIS CORPORATION Full time ₱30,000 - ₱35,000 per year

    We are looking for a Technical Support & Database Ops Specialist to join our growing team. This role requires a balance of technical troubleshooting and database operations expertise, supporting both internal teams and global stakeholders. You will be the go-to person for technical escalations, SQL queries, and database monitoring while ensuring smooth...

  • Technical Operations Analyst

    3 days ago

    Manila, National Capital Region, Philippines Focus Support Associates Full time

    Lead Recruiter | Volume Hiring for CSR | Specialized in HR, Finance, Accounting & IT Roles | Talent-Focused Professional Who Bets on People, Not Just…Please Note: Proficiency in SQL is required. If you do not have experience with SQL and ticketing systems, please do not apply, as applications without these qualifications will be automatically...

  • Technical Support Associate

    2 days ago

    Manila, National Capital Region, Philippines Zappy Full time $40,000 - $60,000 per year

    Job Title: Technical Support Associate (Remote)Location: PhilippinesCompany: Zappy & Client CompaniesOverviewThe Technical Support Specialist provides expert technical assistance and support to internal teams and external clients. This role is responsible for troubleshooting technical issues with our clients product and service, assisting field technicians...

  • Technical Support Associate

    6 days ago

    Manila, National Capital Region, Philippines Zappy Full time

    OverviewThe Technical Support Specialist provides expert technical assistance and support to internal teams and external clients. This role is responsible for troubleshooting technical issues with our clients product and service, assisting field technicians with installations and maintenance, and serves as a primary point of contact for resolving...

  • Technical Support Representative

    2 days ago

    Manila, National Capital Region, Philippines Tap Growth ai Full time ₱104,000 - ₱130,878 per year

    We're Hiring: Technical Support Representative We are seeking a dedicated and customer-focused Technical Support Representative to provide exceptional technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical knowledge, and the ability to communicate complex solutions in simple terms while ensuring customer...

  • Technical Support Representative

    3 days ago

    Manila, National Capital Region, Philippines Tap Growth ai Full time

    OverviewWe're Hiring: Technical Support RepresentativeWe are seeking a dedicated and customer-focused Technical Support Representative to provide exceptional technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical knowledge, and the ability to communicate complex solutions in simple terms while ensuring...

  • Technical Support Specialist

    12 hours ago

    Manila, National Capital Region, Philippines beBeeSupport Full time ₱5,000,000 - ₱7,000,000

    Technical Support SpecialistCiena, a global leader in high-speed connectivity, is seeking a Technical Support Specialist to provide technical assistance to customers. This role involves working with customers to resolve technical issues and provide support for identified CIENA products.Provide remote technical support 24x7 when required, including on-call...

  • Technical Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time $30,000 - $50,000

    Job Title: Technical Support SpecialistJob Description:The Technical Support Specialist responds to technical inquiries, resolves user questions and problems, troubleshoots customer issues, and provides excellent customer service. This role requires a strong understanding of hardware, software, networking, and other designated client products.Provide timely...

  • Technical Support Specialist

    3 days ago

    Manila, National Capital Region, Philippines beBeeCustomerSolutions Full time ₱300,000 - ₱600,000

    Job TitleA Customer Solutions professional will provide technical assistance and advice to customers and partners across the region.The ideal candidate will possess high level customer service and IT technical skills, fluent English communication skills, strong analytical skills, and ability to operate across multiple technical platforms and systems.Key...

  • Technical Support Specialist

    7 days ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time ₱800,000 - ₱1,200,000

    Technical Support Role">We are seeking a skilled Technical Support Specialist to join our team. This is a key role for anyone who enjoys solving complex technical problems and providing top-notch customer service.">About the Job:">This position requires the ability to troubleshoot and resolve technical issues, often with limited information.">Excellent...