
Branch Supervisor
2 days ago
Key Responsibilities:
- To lead, motivate and manage clinic staff to encourage a high performing team – Appraise, encourage and support clinic staff – Ensure all staff are trained effectively and manage performance/conflict where necessary.
- Deliver industry leading customer service that takes us from "Good to Great"
- Develop and maintain a customer focused culture within the clinic that delivers high standards of service and creates long term relationships with clients.
- Manage client expectations by reporting and managing all client complaints in line with company protocol where necessary
- Effective staff rotating - Ensuring we have the right people in the right place at the right time enabling full clinic optimisation. Using every possible opportunity to facilitate clinic efficiency
- Plan and implement stock control to maximize sales and minimize any stock loss
- Ensure all organizational audit, policies and protocol standards are met at all times
- Ensure continual review of administration and operational procedures within clinic to certify full health and safety within clinic while increasing the efficiency and effectiveness of the clinic
Qualifications/Requirements:
- Good working knowledge of Beauty & Aesthetic Industry is an advantage
- Previous experience/accreditation in professional laser and skin treatments is an advantage but not required
Ability to work flexibly to suit the hours and needs of the business
At least 3 years of experience as a supervisor, ideally in a clinic or retail setting
- Excellent communication skills both oral and written as well as presentation skills
- Demonstrated people leadership and development
- Highly autonomous and goal/objective driven with their work
- Motivated, organized and professional and strong track record of commercial and financial acumen
- Strong analytical and planning skills
- Excellent problem-solving skills
- High leadership and analytical skills
- Prior success in fast-paced startup environments
- Ability to work 6 days a week
- Willing to work in Greenhills, San Juan
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