Customer Service Representative

2 weeks ago

Hagonoy, Central Luzon, Philippines EXP Digital Marketing Services Full time ₱250,000 - ₱500,000 per year

About the role

EXP Digital Marketing Services is searching for a talented and dedicated Customer Service Representative to join our dynamic team in Bulacan, Central Luzon. As a full-time member of our customer service department, you will be instrumental in providing exceptional support and assistance to our valued clients.

What You'll Be Doing:

  1. Creating and Managing Gang-Sheet Designs

  2. Design, organize, and edit gang sheets for printing and production use.

  3. Proficient in Adobe Photoshop and Adobe Illustrator for layout and design adjustments.
  4. Ensure all designs meet quality and brand standards.

  5. Handling Inquiries Across Multiple Channels

  6. Manage and respond to customer inquiries through social media pages, email, and website chat.

  7. Provide accurate product information and guide customers through the ordering process.
  8. Maintain a friendly, professional, and consistent tone across all communication channels.

  9. Customer Interaction & Relationship Management

  10. Engage with customers through public comments and private messages.

  11. Handle complaints, issues, and customer concerns with empathy and efficiency.
  12. Monitor brand mentions and customer feedback to identify service or content trends.
  13. Collaborate with internal teams to improve the overall customer experience.

Information Management & Documentation

  • Maintain an updated knowledge base for FAQs, processes, and policies.
  • Create and organize templated responses for common inquiries.
  • Document customer feedback and issues for internal review and improvement.

What We're Looking For:

  • Strong communication and problem-solving skills.
  • At least 1 year of experience in customer service, social media management, or related roles (preferred).
  • Proficiency in Adobe Photoshop and Illustrator is a must.
  • Highly organized, detail-oriented, and able to multitask.
  • Comfortable working in a fast-paced, creative environment.
  • Proactive, adaptable, and a team player with a positive attitude.

About us

EXP Digital Marketing Services is a leading provider of innovative digital marketing solutions, helping businesses of all sizes to expand their online presence and reach their target audience. With a strong focus on customer service and a commitment to delivering measurable results, we pride ourselves on being a trusted partner to our clients.

Join our team and be a part of our exciting journey as we continue to shape the future of digital marketing.

Apply now to become our next Customer Service Representative and contribute to the success of our growing company

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