IT Support Specialist

2 weeks ago


Quezon City, National Capital Region, Philippines ScalableOS Full time ₱25,000 - ₱50,000 per year

This is a remote position.

SUMMARY

The IT Support Specialist plays a crucial role in ensuring the smooth operation of client systems by providing timely, professional, and efficient technical support. You will be responsible for resolving end-user issues and ensuring a high standard of service delivery. As a member of our MSP team, you will be exposed to cutting-edge technologies and have the opportunity to work alongside a group of supportive, knowledgeable professionals. This role is ideal for someone passionate about technology and customer service, looking to grow in a fast-paced, dynamic IT environment.

JOB RESPONSIBILITIES

  • Provide technically accurate and user-friendly solutions to basic end-user requests, ensuring efficient and effective resolution.
  • Manage and support Active Directory (AD) tasks, including user management, permissions, and group policies.
  • Troubleshoot and resolve printer-related issues, ensuring minimal disruption to user productivity.
  • Address and resolve email-related issues, ensuring seamless communication for end users.
  • Offer application support, assisting users with software-related challenges and ensuring proper functionality.
  • Handle new user creation processes, ensuring timely account setup and proper configuration.
  • Manage user offboarding requests, including account deactivation and data transfer as needed.
  • Build and set up workstations and laptops, ensuring that devices are configured according to company standards.
  • Diagnose and troubleshoot technical issues across various platforms, providing effective solutions to restore functionality.
  • Meet or exceed daily utilization goals, maintaining high productivity levels.
  • Ensure high user satisfaction by delivering prompt, professional, and effective support.
  • Stay informed about the latest technology trends, tools, and best practices to continuously improve service delivery.
  • Occasionally travel onsite to perform tasks that cannot be completed remotely, ensuring that all client needs are met.
  • Performs other duties as assigned to support the overall objectives of the department and organization.

QUALIFICATIONS

  • Minimum 3 years of experience in a technical support role, providing hands-on support for end-users and troubleshooting a variety of IT issues.
  • Prior experience in a Managed Services Provider (MSP) or multi-client environment.
  • A positive attitude, with the ability to remain calm and professional under pressure, ensuring a pleasant experience for users even in challenging situations.
  • Exceptional problem-solving skills, with the ability to quickly diagnose issues and develop effective solutions to resolve technical challenges efficiently.
  • A strong passion for continuous learning, with a voracious appetite for acquiring new knowledge and staying up-to-date with the latest technologies and industry trends.
  • Ability to thrive in a fast-paced, high-pressure environment, managing multiple priorities while maintaining a high standard of service and meeting deadlines.
  • Strong written and verbal communication skills, with the ability to clearly explain technical issues to non-technical users and document issues accurately in ticketing systems.
  • Experience with ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk) is a plus, with the ability to efficiently manage and track support requests in a fast-paced setting.
  • Relevant certifications such as CompTIA A+, Microsoft 365, Network+, or CCNA are highly desirable, demonstrating technical expertise and commitment to professional development.
  • Team-oriented mindset, with a collaborative approach to problem-solving and a willingness to support colleagues and contribute to team success.
  • Attention to detail, ensuring that issues are accurately identified and resolved, and that all documentation is thorough and up to date.

JOB REQUIREMENTS

  • Should be willing to accept a long-term work-from-home arrangement.
  • Should be amenable to a permanent night shift schedule.


  • Quezon City, National Capital Region, Philippines ServicePoint IT Full time ₱40,000 - ₱80,000 per year

    Job Title: Network Support SpecialistWork Location: Robinsons Cyberscape Gamma, Ortigas, PasigWork Set-up: OnsiteJob OverviewServicePoint is seeking 10 Network Support Specialists to assist a high-profile customer with a network migration project. This is a 3-month, remote, phone-based support role based in Manila, Philippines, providing...

  • NOC Support

    2 weeks ago


    Quezon City, National Capital Region, Philippines Prime@Technology Specialist, Inc. Full time ₱400,000 - ₱600,000 per year

    Summary:The NOC Support is responsible for monitoring and supporting the organization's IT infrastructure to ensure continuous availability, performance, and security of systems and networks. The role involves responding to incidents, troubleshooting issues, and escalating problems when necessary.Responsibilities:Monitor network and server performance using...

  • Training Specialist

    1 week ago


    Quezon City, National Capital Region, Philippines SMA Support Services Full time ₱1 per year

    Assists recruitment team during the initial and final interview process by conducting LPA (language proficiency assessment) of each applicant. The LPA results become a recommendatory basis for the applicant's Final Interview phase. Assists HR Specialists in the orientation process prior to the training session. Provides new hires additional information...


  • Quezon City, National Capital Region, Philippines Quandatics Inc. Full time ₱300,000 - ₱420,000 per year

    Quandatics Inc. is hiring a Full time Technical Support Specialist role in Quezon City, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, AfternoonTuesday: Morning, AfternoonWednesday: Morning, AfternoonThursday: Morning, AfternoonFriday: Morning, AfternoonExpected salary: ₱25,000 - ₱35,000 per...

  • Payroll Specialist

    1 week ago


    Quezon City, National Capital Region, Philippines SMA Support Services Full time ₱30,000 - ₱60,000 per year

    Specific job title: Payroll Job Code AdministratorJob description:Primary TaskCreate, maintain, and manage job codes in the payroll system to support U.S. cost accounting and financial reporting needs.Under guidance from the manager, partner with local Finance and HR teams to align payroll data with organizational structures, payroll standards, and reporting...

  • Human Resources

    4 days ago


    Quezon City, National Capital Region, Philippines Pixel Wave Lumens Specialist Company Full time ₱300,000 - ₱1,200,000 per year

    Pixel Wave Lumens Specialist Company specializes in professional audio, video, lighting, and LED wall solutions.We are seeking an HR professional who will manage and oversee the company's human resources functions to support our growing team of sales executives, technical specialists, and operations staff.The role is responsible for recruitment, employee...


  • Quezon City, National Capital Region, Philippines Primover Consultancy Services, Inc. Full time

    Job Qualifications:College degreeTwo (2) years' experience as Production Support Specialist:Scripting - SQL and PL/SQL scripts (for procedures and jobs); including Windows batch, Unix shell scripts.Spreadsheet, EXCEL - incorporating pivot tables, formulas, projections and formatting/printing in volume of pages.At least 1year experience in data analytics...


  • Quezon City, National Capital Region, Philippines fundoloans Full time ₱60,000 - ₱80,000 per year

    Job Title: Technical Support Specialist [SQL/MySQL]Location: Remote – US-based (Savvy Loans)Employment Type: Full-timeAbout Savvy LoansSavvy Loans is a US-based financial services company dedicated to making short-term borrowing simple, fast, and transparent. We provide small-amount loans (through a quick online application that takes just minutes to...


  • Quezon City, National Capital Region, Philippines Rex Education Full time ₱900,000 - ₱1,200,000 per year

    DUTIES & RESPONSIBILITIESAs Product Support Specialist1.     Collaborates and strategize with Sales Department to understand clients' requirements and come up with offering fit to clients' needs.2.     Serves as educational consultant for sales' team for promotional events, conferences and seminars and escalates any potential roadblocks for product...


  • Quezon City, National Capital Region, Philippines UnifyCX Full time

    UnifyCX is looking for an extraordinarySales Support Specialist.to join our motivated and ambitious team.What Will You Do?We are looking for a Sales Support Specialistwho thrives in fast-paced environments and loves solving challenges that keep business operations running smoothly. In this role, you'll work closely with our Sales teams to ensure every...