District Manager
3 days ago
Who We Are:
At harlan + holden coffee, we are in the business of saving people's time. We take pride in our passion for excellence in offering a unique store ambiance and coffee experience. Our commitment to high standards and a supportive work environment makes us a leader in specialty coffee. Join us in crafting exceptional coffee and building lasting connections with our customers.
Website:
| Instagram:
About the role:
The District Manager is responsible for overseeing people management and performance assessments within the store, ensuring that teams uphold standards of customer service and operational excellence. Additionally, he/she serves as the main point of contact for store operations, coordinating communications across departments, managing incident resolutions, and ensuring compliance with operational standards and guidelines.
What You'll Do:
1.People & Performance Management
- Lead performance assessments and regular coaching with Store Supervisors
- Oversee staffing, discipline, training, and professional development across stores
- Monitor weekly performance reports and ensure consistent service standards
2. Store Operations
- Serve as the main point of contact for store operations
- Manage incidents, customer recovery, and operational concerns
- Ensure successful product launches and adherence to brand and procedural standards through store visits
3.Policies & Communication
- Recommend updates to operational guidelines and procedures
- Cascade information to HR, Training, Marketing, Facilities, Accounting, and other departments for alignment
4.Projects & Initiatives
- Support new store openings and expansion projects
Why join us?
- Thrive in a dynamic environment where dedication, professionalism, and a commitment to excellence help you succeed in your career.
- Industry Leading Package
- Competitive Salary plus incentives for performance and leadership
If you're ready to grow your career and help deliver thoughtful, quality coffee experiences every day,
apply now
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