IT Helpdesk Specialist

3 days ago

Ortigas Center Metro Manila Philippines Questronix Corporation Full time ₱400,000 - ₱600,000 per year

Job Description

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
Requirements

Minimum Qualifications

  • Atleast 2 years of experience providing level 1 or above help desk support in IT operations
  • Excellent communication skills 
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Exceptional customer service orientation
  • Patience for dealing with difficult customer-service situations
  • Amenable to work hybrid set up (Ortigas)

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