Customer Service Representative

7 days ago

Taguig, National Capital Region, Philippines Alldigitech Manila Full time ₱104,000 - ₱130,878 per year

About the role

Alldigitech Manila is seeking a dedicated and customer-focused Customer Service Representative to join our Medical Billings team. In this full-time role, you will be responsible for providing excellent customer service and support to our clients in the Taguig City Metro Manila area. This is an exciting opportunity to contribute to the success of a leading technology company in the Call Centre & Customer Service industry.

What you'll be doing

  • Respond to inbound customer inquiries and requests via phone, email, and other communication channels
  • Assist customers with medical billing-related issues and provide solutions in a timely and professional manner
  • Maintain accurate records and documentation of customer interactions
  • Escalate complex issues to the appropriate team or department for further assistance
  • Collaborate with cross-functional teams to ensure a seamless customer experience
  • Continuously seek opportunities to improve customer satisfaction and process efficiency

What we're looking for

  • Previous experience in a customer service or call centre role, preferably within the medical or healthcare industry
  • Strong communication and interpersonal skills, with the ability to effectively engage with customers
  • Excellent problem-solving and critical thinking abilities to address customer concerns
  • Proficient in using computer systems and software, including customer relationship management (CRM) tools
  • Familiarity with medical billing processes and terminology is highly desirable
  • Ability to work in a fast-paced environment and maintain a positive, customer-centric attitude

If you are excited to be part of our dynamic team and contribute to our continued growth, we encourage you to apply now.

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