Account Manager
2 days ago
Company Description
Electronic Commerce Payments, Inc. (ECPay) is a leading provider of electronic customer purchase and payment systems in the Philippines, serving both offline and online merchants with comprehensive payment solutions. ECPay has over 22 years of experience in offering secure and timely payment services to retail outlets and collection partners. The company supports over 570 Biller and Portfolio partners and operates more than 490,000 over-the-counter and 3,000+ digital payment channels across the nation. ECPay is based in Pasig, supported by a dedicated team of over 200 employees to ensure the highest quality of service to its clients.
Role Description
This is a full-time hybrid role for an Account Manager located in Pasig, with some work-from-home flexibility. The Account Manager will be responsible for managing and nurturing relationships with clients, ensuring client satisfaction, and facilitating the onboarding process for new clients. Daily tasks include managing accounts, resolving queries, preparing reports, and coordinating with various teams to provide timely support and services.
Qualifications
- Strong client management and relationship-building skills
- Ability to resolve client queries and issues efficiently
- Experience in preparing reports and analyzing client data
- Skilled in onboarding new clients and providing continuous support
- Exceptional communication and negotiation skills
- Ability to work both independently and within a team
- Experience with payment systems or the financial industry is a plus
- Bachelor's degree in Business, Finance, or a related field
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