Service Desk Manager

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...

The IT Service Desk Team Lead is responsible for overseeing the daily operations of the service desk team to ensure efficient and effective IT support delivery. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring high levels of customer satisfaction.Key Responsibilities:Supervise and lead the service desk...

Position SummaryRole ResponsibilitiesDaily oversight of Acadia service desk operations (24x5 team with regional team leads) Identification, design and delivery of service desk operational improvements Hiring, training & ongoing development of service desk staff Incident management and service recovery Basic project management Experience and...

Work Location : Taguig City / Pasig CityFull OnsiteWork Schedule : NightshiftREQUIRED QUALIFICATIONS :Experience in handling multilingualAt least 2 years being a managerSolid experience handling BPO Service Desk accounts ( Financial Accounts)ITIL trained or certifiedExperience in handling financials (profit & loss)With experience handling client accounts.Job...

About the job: Senior Operations Manager—Service Desk (Taguig) | Onsite Benefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities24 Leaves Annually Requirements:4 to 5 years as an operations manager with experience in handling help desk/service desk operations6 years minimum BPO/BPM...

General Description Responsibilities :- SLA & KPI Management - To ensure all SLA and KPI for the project is been over and above achieved Client Management- To ensure right communicating is been liaised with clients Team Management - Team building and handling skills and also act as a bridge between the leadership and team members Training -...

Key Responsibilities:Serve as the first point of contact for users seeking technical assistance via phone, email, or chat.Log and track all incoming requests and incidents in the ticketing system, ensuring accurate documentation.Diagnose and resolve hardware and software issues, including operating systems, applications, and network connectivity.Escalate...

We're Hiring: Service Desk Analyst We are seeking a skilled and customer-focused Service Desk Analyst to provide exceptional technical support and resolve IT issues for our organization. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and experience in troubleshooting various technical systems to ensure smooth...

Role: L1 Service Desk Analyst Work Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig City (Few blocks away from Venice Grand Canal Mall) Work Schedule: Candidate must be amenable to work in a shifting schedule. Work Set Up: This 100% onsite/office reporting. Job Qualifications: • Relevant Service Desk Experience is an advantage. •...

Respond to or resolve IT system problems. Aim for first-call resolution and escalate to second-line support for unresolved issues at the service desk level.Provide follow-up feedback to ensure complete resolution.IT Equipment Problem SolvingCoordinate the service desk's unified scheduling and transfer the issue to the appropriate maintenance personnel...