URGENT: BPO Quality Assurance

13 hours ago

Taguig, National Capital Region, Philippines iOPEX Technologies Philippines Inc. Full time ₱1,200,000 - ₱2,400,000 per year

Learn and Inspire. Join us now

Available Roles:

  • Quality Assurance Manager
  • Quality Assurance Team Lead/Supervisor
  • Quality Assurance Specialist
  • Training Manager
  • Training Team Lead/Supervisor
  • Communications Trainer
  • Process Trainer
  • Sales Trainer
  • Performance Excellence Lead/PEX Assistant Manager

We are hiring for passionate and talented QA Manager for our awesome team

As QA Manager, you will leverage your analytical skills to create a metric-driven determination of our successes. You will identify opportunities for improvement and help develop impactful and measurable action plans to address these. You will also take the lead in conducting quality audits, report on findings, and propose new systems and policies for continuous improvement.

The ideal candidate/s is a critical thinker who will proactively improve the quality systems of the fast-paced growing company through internal audits, participation process improvement programs, and interaction with key partners to obtain constructive feedback.

Responsibilities:

  • Direct manage Quality Assurance staff and ensure employees follow the company's quality assurance protocol
  • Serve as point of contact for all QA related queries
  • Responsible for training and development of quality department employees to fulfill client expectations while managing cost.
  • Responsible for confirming and managing compliance with client auditing processes
  • Manages and oversees timely completion of deliverables as required by the Service Level Agreement
  • Partner with Operations and Training teams to provide quality-related information and assist in driving quality improvement initiatives which ensure consistent delivery of services to all clients.
  • Prepare reports, interact with Operations and support groups regarding quality improvement
  • Prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends.
  • Handle stakeholder escalation to ensure satisfaction, and act as interface between team and management

Qualifications:

  • Should have at least 3 years of experience as a Quality Assurance Manager on a BPO set up
  • Excellent communication and presentation skills
  • Knowledgeable in performance data management and analysis
  • Six Sigma experience/certification is preferred
  • Data analytics advance root cause analysis
  • Exceptional leadership skills and great eye for detail
  • Ability to teach and mentor
  • Must be willing to work on shifting schedules at Bonifacio Global City, Taguig City

Other info:

  • Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
  • Work set up: Onsite
  • Schedule: Shifting
  • Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

  • Competitive salary package
  • Exciting employee engagement activities
  • Stability (Continuously getting pioneer accounts)
  • Learning sessions every week
  • Fast career growth
  • Free Parking Passes
  • Accessible location
  • HMO (Free dependent)
  • Leave credits/Leave conversions
  • Night differential
  • Uncapped annual appraisal
  • 2 days off

And most importantly, you'll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

  • Please make sure to complete this application form:
  • Send a message to | Yan & Krizia)
  • Walk in and look for YAN & KRIZIA- our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig

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