Quality Assurance

6 days ago

Taguig, National Capital Region, Philippines DigiPlus Interactive Corp Full time ₱900,000 - ₱1,200,000 per year

About DigiPlus Interactive Corp.

DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come.

For more information, visit:

Job Summary:

We are seeking a highly organized and performance-focused QA & Training Manager with a solid background in the iGaming industry. This role is responsible for driving quality assurance, training, and onboarding across key operational teams—including Customer Support, Risk, and Payments. You'll play a key role in raising service standards, improving team efficiency, and supporting long-term staff development. Experience with Lark, Zendesk, and iGaming CRM/back-office systems will be considered a strong plus. Experience supporting or leading teams for the Philippine market is also highly desirable.

Key Responsibilities:

Quality Assurance:

  • Develop and implement QA frameworks and scoring systems for operational teams
  • Audit support interactions (chat, email, ticketing) to ensure quality, accuracy, and compliance
  • Use QA data to identify knowledge or process gaps and deliver actionable feedback to team members
  • Prepare and share QA performance reports with department heads; track improvement progress
  • Partner with Ops Leads to align SOPs and QA benchmarks with company goals
  • Ensure QA processes support all licensing requirements (MGA, Curacao, UKGC, etc.)

Training & Onboarding:

  • Design and deliver onboarding programs for new hires
  • Create and maintain training manuals, SOPs, and role-specific learning content
  • Conduct live training sessions (via Lark or other platforms) and evaluate learning effectiveness
  • Lead ongoing upskilling sessions and compliance refreshers
  • Identify knowledge gaps and implement development plans based on QA and performance trends

Requirements:

  • 3+ years of experience in QA, training, or operations within the iGaming industry
  • Strong understanding of iGaming workflows (customer service, payments, risk/fraud, responsible gaming)
  • Hands-on experience creating QA scorecards, training roadmaps, and process documentation
  • Skilled in providing coaching, feedback, and performance development support
  • Proficient with Zendesk, Lark, and familiar with iGaming CRM/back-office systems
  • Excellent written and verbal communication skills in English
  • Analytical mindset with strong Excel/Google Sheets skills
  • Highly organized with an ability to work across multiple departments and shift environments
  • Experience with Philippine teams or markets is a strong advantage

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