URGENT HIRING: BPO Quality Assurance Team Lead/Supervisor

11 hours ago

Taguig, National Capital Region, Philippines vCustomer Philippines, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

We're Urgently Hiring: Quality Team Lead/Supervisor

Work Where People Matter

At Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.

Why You'll Love It Here

·       Growth you can see – promotions and career paths await

·       Learning that sticks – trainings to sharpen your skills

·       A workplace that cares – inclusive, supportive, and people-first

·       Health coverage you can count on

·       Rewards when you refer friends to join the team

·       Opportunity to work with an international program.

Your Day-to-Day

·       Drive process improvement and other quality tools for process performance measurement and standardization

·       Ensure Process compliance

·       Mentor and lead the quality team

·       Plan for effective resource utilization and process target alignment

·       Drive and track process parameters critical to quality and process

·       Adopting best practices, ensuring meeting of SLA's

·       Contribute to the development of the short and long term goals of the process

·       Ensure client quality targets are met & exceeded

·       Driving quality initiatives in the team

What We're Looking For

·       Experience in BPO transactional quality is required

·       Experience in handling/supporting any BPO Sales account is required

·       Undergraduates/Graduates - Any discipline

·       At least 2 years of relevant experience

·       Excellent written and verbal communication

·       Excellent people management, man management skills

·       Strong interpersonal and influencing abilities

·       Good process management skills · Able to think strategically, and develop business plans

·       Able to work in terms of business opportunities, growth, revenue

·       Excellent skills on Excel/Quality Tools / Data Analysis / Analytical Skills / Reporting

·       The candidate should have excellent problem-solving capabilities and lateral thinking skills

·       Good to work onsite on shifting schedule

·       Amenable to start immediately

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